Dudley Talking Therapy Service
Brierley Hill Health & Social Care Centre, Venture Way, Brierley Hill, West Midlands, DY5 1RUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Remarkably kind and empathetic.
by Anonymous - Posted on 09 May 2024
I have struggled with mental health issues since childhood. Lack of confidence, low self esteem and little self belief. Sadly I thought that was normal. I almost missed my chance through anger and frustration with the system. The therapy has not been easy but I was guided and supported all the way. I wish I could have felt this way years ago but, in my 7th decade, I am so grateful to feel better now. There are no words to explain how my wonderful therapist has improved my life. Thank you.
Visited October 2023
Dudley Talking Therapy Service has not yet replied.
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Review titled Amazing support
Rated 5 stars out of 5
by Laura Smith - Posted on 17 January 2024
I have Suffered with health and social anxiety for a long time now on and off for years… However since having talking therapy with an amazing therapist it has changed my perception on how Iam has a person, she has given me confidence to do more things, say no to things I don’t want to. Just listened to me talk, given me strategies to deal with certain situations in life yes we will have to deal with some alfwul situations in like , but she as made me realise Iam strong! I can do it! I will really miss our weekly online meetings- I won’t have someone to off load too!! I can not rate this service enough thank you so much I will be forever greatful for helping me to learn that anxiety is just a feeling a normal one at that…
Visited September 2023
Review titled Dudley Talking Therapy Service
Replied on 22 January 2024
Thank you for getting in touch Laura. Its always fabulous to hear that we’ve helped someone to find themselves again and it sounds like you now have a really good tool box to help you to continue to move forward. We wish you all the best for the future Emily Gould Team Manager Dudley Talking Therapies
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Review titled Wonderful Support Service
Rated 5 stars out of 5
by Angela Morris - Posted on 15 March 2023
Whilst waiting for my pending doctors appointment, I needed help. My experience was excellent, I got a call from a lovely lady my symptoms were monitored by timely questionnaires to determine what support I required. When I got my call the support worker, listened and was able to agree with myself my outcome and further help if needed. It was brilliant to have that go to as I had to wait 4 weeks to see my g.p . The support workers are very experienced staff , great listening skills and really work hard to get you what you need and quicker if you need it . 5*
Visited February 2023
Dudley Talking Therapy Service has not yet replied.
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Review titled Dear God….
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
In October i participated in a very upsetting assessment and then told I was on a waiting list and please just wait. So I did. In early December I received an email advising me that if I failed to complete the accompanying questionnaire I would be removed from the waiting list. I completed the form and returned it the same day. And today 30th December I have received another email informing me I didn’t complete and return their form and so I am now removed from their waiting list. It would be easy to accuse them of incompetence but I don’t believe its that simple. I think they are using the forms as a means of reducing their waiting list. It’s a quick and easy outcome ie ‘ non compliance’ and allows people like me to be discarded and returned to my GP. I would not advise anyone to go through the trauma of the telephone assessment interview whilst the service is managed in this manner.
Visited December 2022
Review titled Dudley Talking Therapy Service
Replied on 04 January 2023
Thank you for taking the time to leave your feedback on the site. We are sorry to hear about your recent experience and would encourage you to contact our Patient Experience team by emailing dihc.haveyoursay@nhs.net to see how we can help resolve your issue.
Provided by Care opinion
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Review titled Life saving help - Brilliant
Rated 5 stars out of 5
by Chris - Posted on 17 October 2022
My practitioner carried out a number of on-line sessions with me and although I was a little skeptical at first, she soon put me at ease and clearly understood my issues around my long standing phobia. She went out of her way to assist however she could including contacting my GP to arrange sessions for me to go and discuss my phobia with a view to resolving my problem. My phobia was potentially life threatening and caused my family and me many years of stress and distress. My councilor worked with me, supported me and encouraged me all at a pace that was comfortable for me, no pushing or time constraints. In fact, she even went beyond my allotted sessions to ensure all was well with me and I was able to manage my phobia from there on in. I really cannot praise this service highly enough, it has changed my life and that of my family, as my phobia was impacting on them too. The outcome has allowed me to be prescribed the correct medication to deal with my health issues and it is not overstating things when I say she has probably saved my life. I know I'm not allowed to put names in my review, I so wish I could as this lady deserves every recognition for her wonderful work and support in helping me to deal with a life long issue. However, this practitioner 'F' deserves every praise not to mention a pay increase for her incredible work. Thank you 'F' my family and I will forever be indebted to you.
Visited October 2022
Dudley Talking Therapy Service has not yet replied.
Information supplied by Dudley Integrated Health and Care NHS Trust