East Oxford Health Centre
1 Manzil Way, Oxford, Oxfordshire, OX4 1XDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about East Oxford Health Centre.
Reviews
-
Review titled Great experience while on vacation
Rated 5 stars out of 5
by Jane E. Herman - Posted on 05 September 2024
While visiting Oxford on vacation from New York City, I was felled by a bad stomach virus. Not only was my sister able to get me an appointment on a bank holiday, but I received medication and, perhaps more importantly, reassurance that although I was miserable, nothing was seriously amiss. We will always be indebted to the NHS in Oxford for the treatment, medication, and reassurance—all provided at no cost. Thank you. Our country can learn a lot from your health system.
Visited August 2024
Review titled East Oxford Health Centre
Replied on 06 September 2024
Dear Jane Thank you so much for taking the time to leave feedback about the care and treatment you received from East Oxford Health Centre. It is really lovely to read your kind words. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971 or PALS@oxfordhealth.nhs.uk. Thank you once again for your feedback, Charlotte Harris Complaints & PALS Officer
-
Review titled Incredibly Rude Doctor
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2023
I went in for GP out of hours and encountered the rudest doctor ever. This doctor refused to explain his medical jargon when I asked for clarity and insisted on being condescending—overall, it was a terrible experience. Do not come here if you have a choice.
Visited September 2023
Review titled East Oxford Health Centre
Replied on 21 September 2023
Hello, Thank you for taking the time to leave feedback in relation to your recent visit to East Oxford Health Centre Out of Hours GP, I am sorry that this was your experience. We take all feedback about out services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS@oxfordhealth.nhs.uk or 0800 328 7971), so that we can work with you to ensure we learn from your experience to improve the service provided to others. Many thanks, Laura Lewis-Robinson PALS Service Lead
-
Review titled Continue to cancel appointments the day before
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
My mum has dementia and on three occasions, for two different clinics, her appointment has been cancelled the day before. She lives in Chipping Norton and getting to East Oxford Health Centre causes her a lot of distress. When I try to make another appointment the staff can't see the clinics' calendars and can only offer appointments in Bicester or Banbury weeks later... It is very strange and I am not sure why she keeps getting referred to this health centre and then the appointment is cancelled, this is causing my mum a lot of distress and is costing me annual leave.
Visited March 2023
Review titled East Oxford Health Centre
Replied on 06 March 2023
I am so sorry to read that you feel dissatisfied with the East Oxford Health Centre. We do really want to hear about all experiences of our Trust, both good and bad so that we can address any concerns and improve our services. We would welcome you contacting our PALS team (Patient Advice & Liaison Service) so we can look into your concerns either via email - PALS@oxfordhealth.nhs.uk or on our Freephone number - 0800 328 7971. With best wishes Lisa Brandon PALS Officer
Information supplied by Oxford Health NHS Foundation Trust