Emberbrook Community Clinic For Health
14 Raphael Drive, Thames Ditton, Surrey, KT7 0EBContact details and opening times
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Review titled A complete farce : repeated admin mistakes
Rated 1 star out of 5
by Richard Perrott - Posted on 26 June 2024
A complete farce : repeated admin mistakes ruining a potentially good community service with no way to follow up by the patient to correct a mistake I have been trying to sort out an admin referral issue for the last 3 months Following suspected heart issues as follow up from a triple heart bypass, I had a meeting with an expert on the 10th AprilIn a letter dated 15th April 2024, I mistakenly referred me for a private Heartsure in Kingston , rather tan a referral to an NHS Cardiologist at Kingston Hospital . In many of the calls to Emberbrook Cardiology Unit support line, I was assured that I was on the Kingston Hospital Cardiology waiting list, however following this up with Kingston Hospital I was told I was not on this list Despite over 55 calls and numerous letters nothing has been resolved and I am waiting in limbo, not even on a NHS waiting list. I really don't know how to sort this out as I have no to communicate with them which is causing major stress
Visited April 2024
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