Erith Centre (Bexley)
Park Crescent, Erith, Kent, DA8 3EEContact details and opening times
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Review titled they don't care
by christopher - Posted on 30 October 2024
I am an EIP patient, staff were avoiding me because they didnt want to give me my doctors contact details. I phoned several times, the receptionist lied and said she was in a different building so she couldn't go and get someone from the EIP team for me, she tried transferring the call but it kept being diverted so I decided to go there and speak to someone in person only to see that the same receptionist was actually in the same building. I stood in reception for 25 minutes asking the receptionist to speak to someone from EIP she kept telling me that they ain't answering the phone but all she had to do was go and get someone that would have taken less than 2 minutes, eventually someone answered the phone but refused to come down until I decided to walk up stairs and knock on the door myself to find out that there were at least 5 members of staff that could have came and spoken to me, one of the staff members told me to go back down stairs and wait and within 3 minutes two members of staff came down and spoke to me.. I was confused as to why nobody could speak to me on the phone or come downstairs when I initially asked but when I knock the door two people came down together. I think it's weird
Visited October 2024
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Information supplied by Oxleas NHS Foundation Trust