Exeter Mobility Centre
Hennock Road East, Marsh Barton, Exeter, Devon, EX2 8RUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wheelchair
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2024
I am a carer and my client has been left without a wheelchair for 3 weeks they provided two different cushions for the chair but they are not suitable for they didn't even come out to see the chair then they came up with putting a new board under the cushion witch is going to take another 2 weeks we asked if we could borrow a wheelchair untill her new one is done witch is going to take 8 weeks and we had no reply
Visited September 2024
Exeter Mobility Centre has not yet replied.
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Review titled Unsuitable for maintain wheelchairs
Rated 1 star out of 5
by Melinda - Posted on 26 August 2024
My son’s battery for his power pack died in April. Emc sent a “new” battery which lasted for four weeks and died again. Asked for a new one. They sent 2 other “new” batteries but they didn’t manage to work for 5 metres. It’s now the end of August and my son couldn’t go anywhere during the summer as Emc couldn’t sort out a simple battery replacement. Or find out if the problem is something else not the battery. Every process at Emc is extremely slow and obviously the maintenance team is not suitable to work with wheelchairs.
Visited April 2024
Exeter Mobility Centre has not yet replied.
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Review titled Almost unbelievable
Rated 5 stars out of 5
by Richard Brown - Posted on 19 March 2023
My wheelchair broke down this morning. I spoke by telephone to the mobile engineer and within a few hours he turned up at my home and repaired the chair, without any charge. I want to offer thanks for the rapid,friendly and efficient service,and on a Sunday too! I am impressed with such a first class service being free of charge; I understand there is talk of cutting the service: this no doubt appeals to the number- crunchers but I would have been immobilised and isolated but for your help.
Visited March 2023
Review titled Exeter Mobility Centre
Replied on 06 April 2023
Dear Mr Brown, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Please allow us to log and forward this compliment to the relevant staff. Please send us your details (full name, date of birth and Hospital/NHS number) along with this feedback by writing to us at rduh.pals-eastern@nhs.net Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
Information supplied by Royal Devon University Healthcare NHS Foundation Trust