Exeter (Sidwell Street) Nhs Walk-In Centre
Unit 4, 31 Sidwell Street, Exeter, Devon, EX4 6NNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible experience
Rated 1 star out of 5
by Freya - Posted on 12 October 2024
Usually this practice is really good but my experience today was nothing short of awful. I was told by 111 to go to A&E last night for a bad cut wound that had blood spurt out of it, was bleeding for one hour continuously even after applying pressure on it for 20 minutes, and the triage nurse at the emergency room was concerned when I had my initial assessment. However waiting times were too long so I was told to go to the walk in centre today. The wound was of concern to 111 and also the hospital, but I was told I could go to the walk in centre to have it looked at since the waiting times were too long at the hospital. I told the nurse today at the walk in centre that blood spurted out of the wound, it was bleeding for one hour even with pressure, and that it was also bleeding under the skin and there was a lot of numbness present. All she did was dress the wound and tell me to come back if it gets infected. I understand she was just doing her job but I was seen so quickly, only been there for two minutes, and I also said the cut was a quarter of an inch long and deep, and about how much it was bleeding. Everywhere online says that cut wounds that bleed for more than 10-15 minutes with pressure, spurt blood, have numbness present and bleeding under the skin need medical attention, possibly stitches too, and I also told my nurse today that I had faintness and dizziness from the loss of blood. I was also cutting vegetables when this happened, and these are things that can also require a tetanus shot, and all she told me is that it “didn’t look like a tetanus wound”. All I received in terms of care was a dressing, when I know for a fact that cut wounds that spurt blood, bleed for an hour, cause faintness and dizziness, and are numb, require medical attention, stitches, and my concerns were completely dismissed. I have had a very bad experience and I know for a fact that I should have received better care.
Visited October 2024
Exeter (Sidwell Street) Nhs Walk-In Centre has not yet replied.
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Review titled Uncaring
by Helen - Posted on 03 May 2024
Today an elderly lady fell in Sidwell Street a few meters from the Walk In Centre, fortunately 2 kind men tried to help the lady up but she appeared delirious. Myself and my colleague went to try and help and thought the best option would be to try and seek medical help from the NHS walk in centre. I went to go and ask for a wheelchair but the staff were reluctant to let me have it stating it could be not taken outside I had to literally plead with them and eventually they agreed. When we arrived at the centre the staff were peering out of the window seeming more concerned that we were not going to return the wheelchair. It did not feel very reassuring that we had left the lady in caring hands and we all came away feeling the same. Very poor service from NHS
Visited May 2024
Exeter (Sidwell Street) Nhs Walk-In Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Katarina - Posted on 29 March 2024
Want to say huge thanks to member of staff named Charlotte(nurse?)She was such a lovely,helpful and very kind. I wish all staff in NHS are like Charlotte.
Visited March 2024
Exeter (Sidwell Street) Nhs Walk-In Centre has not yet replied.
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Review titled Visitor experience
Rated 5 stars out of 5
by MR DAVID HANES - Posted on 27 March 2024
Drove to Exeter Sidwell St walk in centre after not being able to book a timely appointment or access the system in GP surgery in Torbay for and with my wife. Booked in within a minute, waited less than 2 minutes to be seen and then less than 5 minutes to have meaningful conversation with staff member who she described as very helpful and understanding. Onward referral made to relevant department and link for correspondence also sent. Fantastic experience at initial stage which is as it should be and was concise, compassionate and caring. If all or even 90 % of interactions with NHS were this efficient we would all be a lot happier and healthier. A massive thank you to all involved today, has made such a difference to my wife !
Visited March 2024
Exeter (Sidwell Street) Nhs Walk-In Centre has not yet replied.
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Review titled Great Resource
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
I dropped in with an urgent problem that I couldn't see my GP about for a couple of weeks. From the receptionist to the nurse practitioner that attended to me I could not have been more impressed. They were professional and friendly and dealt with my concerns quickly, I also felt that they had time to listen and explain.
Visited January 2024
Exeter (Sidwell Street) Nhs Walk-In Centre has not yet replied.
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Review titled Excellent service, very kind and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
The medical staff were very helpful and knowledgeable. They were able to access my medical history and explained fully their recommendations, contacting my GP surgery to arrange further treatment.
Visited November 2023
Exeter (Sidwell Street) Nhs Walk-In Centre has not yet replied.
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Review titled Empathetic, Skilled and Focused on patients needs Centre
Rated 5 stars out of 5
by Mrs Tatyana Y Tovey - Posted on 08 November 2023
Thank you very much for my recent consultation. I am grateful for your time and your knowledge. I was worried about my health problem, but now I feel confident that it could be helped.
Visited November 2023
Exeter (Sidwell Street) Nhs Walk-In Centre has not yet replied.
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Review titled Cannot praise too highly
Rated 5 stars out of 5
by Andy Thorne - Posted on 03 September 2023
I had several problems that had been worrying me with a possible infection that left me with red eyes, sore throat and swollen glands. My regular practice had told me to go to a pharmacy and get advice, which I did, but a fortnight later there was no improvement. I know I must not name the nurse practitioner I saw, but I should like to thank them very much indeed. I was given a thorough examination, some anti biotic and some fantastic advice too. I waited a while, but the treatment I received was exemplary and put my mind at rest too. What a great facility, and thank you
Visited September 2023
Exeter (Sidwell Street) Nhs Walk-In Centre has not yet replied.
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Review titled Lovely staff
Rated 5 stars out of 5
by Molly - Posted on 25 June 2023
I have used walk in centre previously that's why I went back this time it was a long wait over 3 hrs but that shows how well used it is staff that treat you are kind considerate polite & professional can't speak highly enough of all who work here & for me it's easier than trying to get a Dr appointment at my health centre which is usually a 4 week wait so although depending on time of day it can be a long wait you do get seen & get expert advice as to whether you do need to see your own Dr or they can give you something to help with whatever your there I would probably always go here 1st thank you everyone who works at walk in centre for service you provide.
Visited June 2023
Exeter (Sidwell Street) Nhs Walk-In Centre has not yet replied.
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Review titled Excellent Experience
Rated 5 stars out of 5
by Scarlett - Posted on 07 January 2023
I am not a doctor-y person so was apprehensive about visiting the walk-in clinic but could not have had a better experience. The receptionist was lovely and made booking in so easy. He really took the time to listen and was sympathetic which I greatly appreciated. I was told I would be waiting for between an hour and an hour and a half, and I waited for an hour and a quarter. Having such an accurate waiting time was so helpful and made the experience much easier. I can not speak more highly of the doctor who saw me. Again, he look the time to listen to my symptoms and was so thorough. He was also detailed about what he was checking which was really helpful. He was chatty, reassuring and very kind which made the process so much nicer. I can't remember his name (he had blonde hair) but I'm so grateful. Could not recommend the clinic more highly. Thank you for helping me!
Visited January 2023
Exeter (Sidwell Street) Nhs Walk-In Centre has not yet replied.
Information supplied by Northern Devon Healthcare NHS Trust