Gilbert Hitchcock House
Gilbert Hitchcock House, 21 Kimbolton Road, Bedford, Bedfordshire, MK40 2AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Online / Phone line blood test booking
Rated 4 stars out of 5
by Anonymous - Posted on 15 October 2024
My experience today was that - The online system seems to be inconsitent. Currently not showing any available appointments. It has worked well previously. The automated phone line isn't fit for purpose. Too confusing and long winded to be of use. Need to be able to speak to someone real time.
Visited October 2024
Gilbert Hitchcock House has not yet replied.
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Review titled Fab customer service
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2024
Just wanted to say a little thanks to B r e n d a who was amazing, her persona was so inviting and kind and her smile just makes your day. After fiddling around with the online website trying to get myself an appointment aswell as the built up anxiety of having a blood test after such a long time, B sorted it all out for me, reassured me and I was able to get a blood test right there and then. Definitely deserves a raise Xx
Visited September 2024
Gilbert Hitchcock House has not yet replied.
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Review titled Great physically and mentally
Rated 5 stars out of 5
by Robert Jackson - Posted on 24 April 2024
Physios at the Lower Limb Rehabilitation Sessions we’re both empathetic and professional in their tutelage. Sessions were light hearted but certainly exceptionally beneficial and their overseeing of the exercises to ensure correct execution was brilliant. Disappointed that I was only allocated 6 sessions as felt I needed more as my recovery is forecast to be a long one due to a pressure ulcer on my injured and pinned foot severely restricted recovery from surgery and accompanying soft tissue damage.
Visited April 2024
Gilbert Hitchcock House has not yet replied.
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Review titled Fab nurse!
Rated 5 stars out of 5
by Maxine Hendrickson - Posted on 09 April 2024
I came for a blood test and my 3 year old daughter came along. The nurse who saw us was excellent! I feel bad I can’t remember her name. She asked my daughter to be a nurse with her, they gave her teddy bear a blood test first before it was my turn. Honestly the loveliest nurse I have ever met! Thank you so much for being so compassionate and using the opportunity to teach my child about blood tests, not just in a rush to get us out the door!
Visited April 2024
Gilbert Hitchcock House has not yet replied.
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Review titled Sound issues
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
I went for my blood test and although my hearing is quite good I found it difficult to hear the receptionist through the plastic screen especially as there was general noise and several receptionists having conversations with patients at the same time all with different strength of voices. A speaker and microphone system like banks/building societies have would overcome the issue.
Visited May 2023
Review titled Gilbert Hitchcock House
Replied on 10 May 2023
Thank you for taking the time to post, I am very sorry to read of your poor experience when having your blood test. The level of service detailed falls far below our expectations and we would welcome the opportunity to discuss this with you in more detail. If you would be happy to do so please can you email elft.quality-bchs@nhs.net with your contact details so that we may call you to discuss further? Many Thanks Kiran Paul
Provided by Care opinion
Information supplied by East London NHS Foundation Trust