GP Hub Central Croydon
Central Croydon GP Hub, 2 Brickwood Road, Croydon, CR0 6ULContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful experience
Rated 1 star out of 5
by Ewelina - Posted on 25 March 2024
I initially went to A&E department, which then booked me in to GP hub. Absolutely awful experience. Unpleasant and unwilling to help staff. When I was finally seen, I was simply told that I'm wasting my time as they can't do anything to help me and I need to contact my GP. I just received a 'discharge letter' which says that I was happy with the outcome which i'm absolutely not! No treatment or advise was given to me! I wasn't advised to go to A&E as it states in the letter. This discharge is full of lies! My appointment lasted for 1 minute and I left in pure disbelief as I couldn't believe this is how patients are being treated. I would never recommend going there, you might as well stay home and the outcome will be the same - not existing. Pure nightmare!
Visited March 2024
Review titled GP Hub Central Croydon
Replied on 26 March 2024
Ewelina, Many thanks for speaking with me and for giving me the opportunity to address the concerns you raised. Apologies again for the poor experience you detailed. As discussed, your feedback has been shared with the Doctor who saw you, and learning points highlighted. Please be assured that we take all feedback very seriously and will use it to better the service we offer. Kind regards Lynne Hughes, Service Manager
Information supplied by At Medics Ltd