Skip to main content

Help us understand what you're looking for. Take our survey (opens in new tab).

Grindon Lane Primary Care Centre

Grindon Lane Primary Care Centre, Grindon Lane, Grindon, Sunderland, Tyne and Wear, SR3 4EN

Contact details and opening times

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about Grindon Lane Primary Care Centre.


Reviews

Displaying 1 to 7 of 7

  1. Review titled difficult access by phone, either Grindon Lane or Royal

    Rated 3 stars out of 5

    by philip findlay - Posted on 17 June 2024

    On the phone for a long time then zapped out by loud noise!! If the service phones are unmanned then an explanatory note could be left and be accepted

    Visited June 2024

    Report as unsuitable

    Grindon Lane Primary Care Centre has not yet replied.


  2. Review titled Do not answer the telephone number

    Rated 2 stars out of 5

    by Sharon Ely - Posted on 28 May 2024

    I have tried to contact the main number today, as my father is waiting for a home visit from the heart failure department. I have been unable to contact anyone via the number provided by the Cardiology department at Sunderland Royal as of 4.30pm we have heard nothing about my father’s visit. I have also checked the number myself, but no-one answers the telephone. I wanted to ring them to clarify if they could provide me with the nurses eta, but no response from the number. Cardiology at Sunderland Royal have no contact with heart failure nurses either! So where do we go from here?? My sister and I have taken time away from work this afternoon as my dad is 85 and very hard of hearing.

    Visited May 2024

    Report as unsuitable

    Grindon Lane Primary Care Centre has not yet replied.


  3. Review titled Disappointed

    Rated 2 stars out of 5

    by Tracey - Posted on 01 December 2023

    Had a test done over 3 weeks ago still no results and been ringing past few days and no answer unable to find an email address either ... worrying when waiting for results

    Visited November 2023

    Report as unsuitable

    Review titled Grindon Lane Primary Care Centre

    Replied on 10 January 2024

    Hello, We hope you have received your test results. NHS services are very busy. If you have still not received your results, please go back to your referrer, or your G.P. who will be able to support with this. Kind Regards

    Report as unsuitable

    Provided by Care opinion


  4. Review titled Disgusted

    Rated 1 star out of 5

    by Harry Thompson - Posted on 30 November 2023

    I have tried for over 1 hour phoning number to try to get connected to diabetes nurse! There has been no answer…. Is this not manned? I am trying to chase up diabetic nurses who put me on insulin in March 2023 and should have reviewed in September 2023! If this reaches anyone who can help please feel free to contact me

    Visited November 2023

    Report as unsuitable

    Review titled Grindon Lane Primary Care Centre

    Replied on 10 January 2024

    Hello, We are very sorry you have had problems contacting your diabetic nurse. We hope you have been able to arrange a medication review. If you are still having difficulty, please contact your G.P in the first instance who will be able to provide advice and support. Kind Regards.

    Report as unsuitable

    Provided by Care opinion


  5. Review titled Excellent service

    Rated 5 stars out of 5

    by Anonymous - Posted on 19 September 2023

    Had a chest x ray this afternoon. Two staff very efficient and friendly. Gowns clean and nurse helpful

    Visited September 2023

    Report as unsuitable

    Review titled Grindon Lane Primary Care Centre

    Replied on 23 October 2023

    Hello, Thank you for your message. We are really pleased to hear you had a good experience and it's good to hear the staff were helpful and friendly. Kind Regards.

    Report as unsuitable

    Provided by Care opinion


  6. Review titled service has improved

    Rated 4 stars out of 5

    by Kinga Jones - Posted on 10 May 2023

    Breast screening took half the time compared to 2 years ago. However, I am not sure what do you base the need for an interpreter on, without asking the patient. Someone booked one for me but I sent her away. She will still get paid for an hour which is a waste of NHS money. Perhaps someone should call the patient and ask is any assistance needed.

    Visited May 2023

    Report as unsuitable

    Review titled Grindon Lane Primary Care Centre

    Replied on 18 May 2023

    Hello, thank you for your feedback. We will pass on your comments to the team at Grindon Lane to ensure NHS resources are used appropriately. Many thanks.

    Report as unsuitable

    Provided by Care opinion


  7. Review titled Fantastic service

    Rated 5 stars out of 5

    by Carol Hughes - Posted on 21 March 2023

    Attended the breast clinic today, as was contacted as there had been a cancellation Found the service to be very efficient . All the staff were polite and helpful Could not fault this service

    Visited March 2023

    Report as unsuitable

    Review titled Grindon Lane Primary Care Centre

    Replied on 12 April 2023

    Hello, thank you for your feedback. We are pleased you found the staff to be efficient, polite and helpful.

    Report as unsuitable

    Provided by Care opinion




Information supplied by South Tyneside NHS Foundation Trust