Haringey Talking Therapies
Crouch End Health Centre, 45 Middle Lane, London, Greater London, N8 8PHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No good experience
Rated 2 stars out of 5
by Anonymous - Posted on 31 May 2024
My honest review is that after three sessions I felt worst instead of feeling better. Don't understand your method of understanding my situation. You make me fill test, sending things through email but your approach is not working for me. I don't even know what to do next. I thought it might help me. Nothing wrong about NHS I receive good care but your psicologal methodology don't work.
Visited May 2024
Haringey Talking Therapies has not yet replied.
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Review titled Worryingly Awful...
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
The initial assessment call I received was conducted quite well and in a timely fashion. One month later I was given a date for an appointment with a trainee therapist, which I declined. I am a trained counsellor myself so felt that I needed someone more experienced. I was told I would have to wait longer for someone more experienced, I said I did not mind waiting and was put on another list. I eventually got an appointment 2 months later. The woman who rang me for my first session was clearly very distracted. It sounded to me that she was in her car driving and then parked her car while I was speaking. It also sounded like she was eating food throughout the call. In addition this lady had a very thick accent which coupled with the other background sounds made it very challenging for me to hear and/or understand her. The woman (I cannot bring myself to refer to her as a therapist) was incredibly unhelpful. She just kept repeating what is the matter? what is the issue? How did you feel? I had already told her my friend had committed suicide and that this had made me consider my own mental health and had led to me acknowledging that I, myself had been feeling unwell. The woman then repeatedly asked me a number of fatuous questions. She then went quiet for a significant time and I had to ask her if she was still on the line, she responded sharply saying "I have to write down what you are saying!" The woman made me feel like I was a call she had to 'just get through' and 'tick off her to do list'. I chose to end the call after 12 minutes as I knew that speaking to her is not only an utter waste of my time, but also incredibly exasperating. She was clearly inexperienced and ineffectual in delivering support to people struggling with their mental health. This was the first (and probably the last) 'talking therapy session' I will ever have. If this is the level of service people with very poor mental health in Haringey receive, I am genuinely terrified for the wellbeing of people in the borough. This level of service was a absolute disgrace.
Visited January 2024
Review titled Haringey Talking Therapies
Replied on 15 March 2024
We care deeply about providing the best possible talking therapies service, but know that every situation is unique. We always welcome conversations around concerns to help us improve our service, so please do contact our Patient Advice and Liaison Service (PALS) if you would like to leave feedback or raise a complaint. Email: whh-tr.PALS@nhs.net Tel: 0207 288 5551 Website: Patient Advice and Liaison Service (PALS) (whittington.nhs.uk) Alternatively, you can contact us on 020 3074 2280 or haringey.talkingtherapies@nhs.net Many thanks
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Review titled Useless service
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
A very inefficient service with less than accommodating workers. I highly recommend not referring yourself here. Terrible place to be honest with you, not happy with anything from here........
Visited May 2023
Review titled Haringey Talking Therapies
Replied on 18 July 2023
We care deeply about providing the best possible talking therapies service, but know that every situation is unique. We always welcome conversations around concerns to help us improve our service, so please do contact us on 020 3074 2280/harigey.talkingtherapies@nhs.net to discuss further.
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Review titled Worse than useless
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
After a month of waiting, I got an appointment for an initial consultation. They called me, were silent, then hung up. No attempt to call me back, ignored my email. I ended up feeling worse than if I hadn't bothered. What a way for a mental health service to treat its patients!
Visited December 2022
Haringey Talking Therapies has not yet replied.
Information supplied by Whittington Health NHS Trust