Hartcliffe Health Centre
Hareclive Road, Hareclive Road, Avon, BS13 0JPContact details and opening times
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Reviews
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Review titled Horrible place
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2024
I went to see the Msk interface service at this practice but had no idea where to wait. Reception made it clear it was nothing to do with them and didn't help. Please put some better signs up for the various services, like Msk, midwives etc that would save the patient needing to have any contact with the unfriendly reception staff. How on earth is any patient for Msk there meant to check in ? I had no idea. I waited by the chemist because the receptionist couldn't be bothered to help me properly. I have never known such poor signposting I had no idea if I was in the right place. Eventually after approaching the receptionists again I figured it out! I was so confused I rang podiatry as that was the only sign I could see by the chemist. There is clearly bad feeling between reception staff of the practice and those working in and attending the Msk interface service. This really needs some attention as it is unpleasant for staff and for patients. It seems those working in and visiting the Sirona Msk service are seen as a nuisance, unwelcome second class citizens by Hartcliffe health centre and they really don't disguise it. Please put some time into addressing the bad working atmosphere there. I feel sorry for anyone working in or visiting the Msk clinic it is a miserable place to be. I wouldn't recommend it to anyone. Hopefully the Msk service can move somewhere better than this where both staff and patients are treated more respectfully.
Visited October 2024
Hartcliffe Health Centre has not yet replied.
Information supplied by Avon and Wiltshire Mental Health Partnership NHS Trust