Herrick House
8 St. Helens Lane, Colchester, Essex, CO1 1TYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Getting told different things...
Rated 4 stars out of 5
by Anonymous - Posted on 24 July 2024
So I've called them today to rearrange an appointment at half 3, the lady at the reception said she would pass on the message to this person and said she would call me, so I waited until quarter past 4 and rang again, lady at reception answered and I said "I called earlier to change my appointment and a lady said they would ring me back, but I haven't got anything come through" the lady at reception turned around and said she finished at 4, you'll get a letter come through or a call back. It's just not on.
Visited May 2024
Review titled Herrick House
Replied on 26 July 2024
Dear Reviewer Thank you for taking the time to provide feedback on your recent experience of using EPUT services. Please accept my apologies for the inconvenience this has caused you. Receiving feedback helps us to improve services for everyone. I will share your comments with the team at Herrick House. If you would like our PALS Team (Patient Advice and Liaison Service) to look into this matter further for you. Please email epunft.pals@nhs.net or by telephone 0800 085 7935. Thank you again for bringing this to our attention. The Patient Experience Team
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Review titled No compassion or care, do not reccomend.
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
I have been with Hh for around 2 years now and in that time i have had very little help and contact, appointments have been booked for me with no prior knowledge and they like to book me in for days that i have to work. (knowing that i only work 2 days a week) The staff at Hh during my visits were like robots reading off a checklist, and there is genuinely no paitent parking at Hh and there is no accessability for paitents with mental health issues. I would not reccomend Hh to anybody and if i was capable I would have asked to be transfered elsewhere but the help just doesn't exist unless you are in crisis. Also every single time i have been seen i have had to explain myself from the start of my problems, almost like every single practitioner there either doesnt have the time or cant be bothered to check paitent notes before seeing them.
Visited August 2023
Review titled Herrick House
Replied on 22 December 2023
Website CRM:0298171 Comment reference number: 1719014 Dear Reviewer My name is Jomir Hussain, I am the Patient Experience Reporting and Training manager, I work within Patient Experience Team at Essex Partnership University Trust (EPUT). It is very clear from your review that your experience has been negative of our service at Herrick House. I appreciate you taking time to write this review of our service. I’m sorry to learn that over 2 years you had very little help and contact. Your appointment time had disrupted your work. It is common practice for clinicians to read notes before seeing a patient and I am sorry that this has not been in your case. I want to support you to get a resolution and better care from Herrick House. Your feedback was processed anonymously, hence I do not have access to your contact details. There are number of ways for you to contact us, my details being the first. • Jomir Hussain (Patient Experience Reporting & Training Manager) Email: Hussain.jomir@nhs.net You can contact the PALS (Patient Advice and Liaison Service) by mail epunft.pals@nhs.net or by telephone 0800 085 7935 and we will try to resolve your issue within 24 hours. If we can’t do so or if you are not satisfied with the response, we will arrange for it to be investigated. • You can email a complaint or comment to epunft.complaints@nhs.net or telephone the Complaints Department on 01268 407817 between 09.00 and 17.00 Monday to Friday (excluding Bank Holidays). • You can speak to any manager at any Trust location and they will try to sort issues out within five days, or in a timescale agreed with you. • You can contact an Independent Complaints Advocacy Service between 09.00 to 17.00: POhWER on 0300 4562370, Rethink on 0300 790 0559 or if you are a Southend resident, Healthwatch on 01702 416320. Thank you. Jomir Hussain Patient Experience Reporting & Training Manager
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Review titled Lack of communication and inadequate follow through
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
I have been under the mental health team at HH for over a year now, and their communication and support is terrible. Most recently, I was meant to have an appointment with the psychiatrist on 19th April. I was running late however, so had to have a telephone appointment instead, which is perfectly understandable. However, during the call, the psychiatrist arranged to refer me to a psychology programme for my BPD and they also increased my medication. I was told this would be done within a week, but the have since recieved a letter saying I would be discharged from the team because I didn’t attend my appointment. This makes it obvious that the telephone appointment was not properly reported in their system, and there has evidently been no communication between the psychiatrist and admin staff.
Visited April 2023
Review titled Herrick House
Replied on 26 July 2023
Thank you for your feedback and we are very sorry for that you had a negative experience. However, without more information it is very difficult to resolve your concern. If you would like to discuss this further our Team Manager at Herrick House would be more than happy to speak to you regarding your feedback. If you would be happy to then please contact Herrick House and ask to speak to the Team Manager. Alternatively you can contact our Patient Advice and Liaison Service (PALS) on 0800 085 7935 or by email epunft.pals@nhs.net
Information supplied by Essex Partnership University NHS Foundation Trust