Highwoods Surgery
Highwoods Square, Highwoods, Colchester, Essex, CO4 9SRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring Support
Rated 5 stars out of 5
by Anthony Dutch - Posted on 01 June 2023
I am due to have a back operation in a couple of weeks for a back problem. The help and support I have received from the doctor in controlling my pain has been first class. Following a couple of face to face visits, the doctor has called me once a week to check on how I am and my pain levels. I have very much appreciated all his caring attitude and advice. My grateful thanks. Also the help of the reception team despite being under pressure is much appreciated.
Visited May 2023
Highwoods Surgery has not yet replied.
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Review titled Good care from a kind, professional team.
Rated 5 stars out of 5
by Julian H. - Posted on 09 January 2023
This review covers my current dealings with this surgery but I have been a patient with them for over 20 years and during that time I have seen how they have changed and developed, including dealing with the challenges arising from Covid-19. Over recent years I have suffered from chronic illness, so have gone from being a relatively healthy patient needing only occasional visits to someone who has to see them far more frequently, often several times in a month, as they support me with the different problems caused by my condition. Whether it’s the admin and support staff, nurses, or doctors, they are courteous and helpful, even when they have clearly been under serious pressure. Yes, I have had to contend with the 8 o’clock dialathon but I have been able to get an appropriate appointment, whether that is a callback from a doctor, a discussion with the nurse or a physical appointment. And, just as importantly, on the rare occasion where there’s been a glitch, they’ve responded appropriately and sorted things out. I’m very happy with the care that I receive from the whole team at Highwoods Surgery; they work hard and do their best.
Visited December 2022
Highwoods Surgery has not yet replied.
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Review titled Really helpful and kind practice
Rated 5 stars out of 5
by Abby Martin - Posted on 20 October 2022
I move to Colchester and joined highwoods surgery at the start of the year. I've had a few medication reviews and one medical appointment and the surgery has always been so helpful. Of course, they are busy but everytime I call they are kind and patient. Things have moved quickly any time I've needed them and all the reception staff, nurses, HCAs and Dr's I've spoken to have been lovely and effient. I use to feel so anxious contacting my last GP surgery but now I feel at ease if I need to call. The online request system is also great and very helpful. Thanks for all your hard work highwoods surgery!
Visited September 2022
Highwoods Surgery has not yet replied.
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