Ladies Walk Health Centre
Ladies Walk, Sedgley, Dudley, West Midlands, DY3 3UAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude staff
Rated 3 stars out of 5
by Anonymous - Posted on 06 September 2024
I rang to book a blood test earlier today, the lady I spoke to was very rude, sarcastic and abrupt!! Very very unprofessional!! Not happy at all!!
Visited September 2024
Ladies Walk Health Centre has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Paul whitefield - Posted on 24 May 2024
left me for 3 months without any foot treatment. I am diabetic. I ended up with ingrown toenails. I could have ended up with a serious infection. Kept telling me I couldn’t have an appointment. Only reason I got an appointment is because I had to play up for one. I’m supposed to have my feet done once a month. Get your act together and start seeing patients who actually need to be seen.
Visited May 2024
Ladies Walk Health Centre has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Carmen Brady - Posted on 17 February 2023
Attended for a Blood test ( Fasting ) arrived and the receptionist Grilled me saying I should have had text message and to look, then asked my name and directed me to the the seating area. Everyone else who arrived was no questioned and just directed to the seating area. When called by the Phlebotomist, asked how I was, I told her I was not happy as I'd been treated differently than other people coming for a test. She asked for relevant papers, however I could not find them, she immediately threw my urine sample into the bin and told me she couldn't do the blood test with out, not listening to what I was saying and talking over me I raised my voice because she was not listening to me and she said not to speak to her in that manner and to leave. She did not ask if I could come back with the relevant paper work, just dismissed me. I find in 2023 that I should not be treated differently to other people because she and the receptionist had made an assumption about me (ethnicity). May I point out that a random member of staff came enquiring if she could be slotted in and was immediately offered an immediate appointment.
Visited February 2023
Review titled Ladies Walk Health Centre
Replied on 02 March 2023
Thank you for taking the time to give us feedback about your experience of our hospital. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. It is difficult to comment on your specific case without your details and reviewing your medical notes but we would welcome the opportunity to look into the concerns you have raised and hopefully resolve some of these issues for you. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net Best wishes Patient Experience Team
Provided by Care opinion
Information supplied by Black Country Healthcare NHS Foundation Trust