Ladies Walk Health Centre
Ladies Walk, Sedgley, Dudley, West Midlands, DY3 3UAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Negative Experience
Rated 2 stars out of 5
by Jody-Kay Bradley - Posted on 30 January 2025
I visited the practice to have a blood test done. Firstly, there are signs pointing to the main entrance which is at the opposite end of the building, away from the car park, when there is a door for entry in the building facing the car park. This was about a 1-2 minutes walk and contributed to my arriving late for my appointment. Plus, I struggled to get to the practice due some personal challenges and I had my newborn with me which made me a couple minutes late. I went to the Reception desk said I was here for an appointment and that I was late. I was kindly informed that I did not need to register and I should have a seat in the waiting area and waited to be called in, the place was empty. I went in and sat down, the Phlebotomist came out to call another patient who was not there. She then saw me and asked what time was my appointment and when told her she then invited me in the room to have my bloods taken. Her face was not pleasant and before I could sit down she proceeded to speak to me in a cold, insensitive and unfriendly manner saying that I was late and the appointment is no more than 5 minutes to which I immediately apologised. I then shared that I didn't appreciate how I was spoken to and that she didn't demonstrate that she had any consideration that there could be a valid reason for me arriving slightly later than my appointment time. She then said she would not apologise. She proceeded to say that I didn't apologise right away when I came in, to which I responded that she didn't give me a chance. She went on tod say that she will not apologise as she doesn't feel she said anything wrong. She then asked if I want her to do the procedure or if I want to make other arrangements. I told her to continue and reiterated that I am not happy with the way she handled the situation. She took the bloods and then said that other people ( I suppose she was referring to staff) would not have done the procedure due to me being late, but she has chosen to do it. This encounter added to a very stressful and traumatic time was having with my 8 week old baby since the evening before. To imagine that this is a women's health health clinic and to be treated with absolutely no empathy at all is unacceptable and worrying. I can only imagine what happens to women who are not courageous enough to speak up about this type of treatment. Something needs to be done about this unkind, unwsrranted and unprofessional conduct.
Visited January 2025
Ladies Walk Health Centre has not yet replied.
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Review titled Rude staff
Rated 3 stars out of 5
by Anonymous - Posted on 06 September 2024
I rang to book a blood test earlier today, the lady I spoke to was very rude, sarcastic and abrupt!! Very very unprofessional!! Not happy at all!!
Visited September 2024
Ladies Walk Health Centre has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Paul whitefield - Posted on 24 May 2024
left me for 3 months without any foot treatment. I am diabetic. I ended up with ingrown toenails. I could have ended up with a serious infection. Kept telling me I couldn’t have an appointment. Only reason I got an appointment is because I had to play up for one. I’m supposed to have my feet done once a month. Get your act together and start seeing patients who actually need to be seen.
Visited May 2024
Ladies Walk Health Centre has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Carmen Brady - Posted on 17 February 2023
Attended for a Blood test ( Fasting ) arrived and the receptionist Grilled me saying I should have had text message and to look, then asked my name and directed me to the the seating area. Everyone else who arrived was no questioned and just directed to the seating area. When called by the Phlebotomist, asked how I was, I told her I was not happy as I'd been treated differently than other people coming for a test. She asked for relevant papers, however I could not find them, she immediately threw my urine sample into the bin and told me she couldn't do the blood test with out, not listening to what I was saying and talking over me I raised my voice because she was not listening to me and she said not to speak to her in that manner and to leave. She did not ask if I could come back with the relevant paper work, just dismissed me. I find in 2023 that I should not be treated differently to other people because she and the receptionist had made an assumption about me (ethnicity). May I point out that a random member of staff came enquiring if she could be slotted in and was immediately offered an immediate appointment.
Visited February 2023
Review titled Ladies Walk Health Centre
Replied on 02 March 2023
Thank you for taking the time to give us feedback about your experience of our hospital. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. It is difficult to comment on your specific case without your details and reviewing your medical notes but we would welcome the opportunity to look into the concerns you have raised and hopefully resolve some of these issues for you. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net Best wishes Patient Experience Team
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Information supplied by Black Country Healthcare NHS Foundation Trust