Latton Bush Centre
Southern Way, Harlow, Essex, CM18 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Initial care good, but then nothing.
Rated 3 stars out of 5
by Anonymous - Posted on 18 November 2024
The initial consultations and diagnosis was well done, and helpful. However, on referral back from the GP by social prescriber, Latton Bush Centre unilaterally and without informing us rejected the referral. Even after explaining the the GP cannot advise on these medical issues, we were told we had to speak to Essex Adult Social Care. This care is for a very senior parent. We're struggling to cope with the dementia as it is, but the lack of support or compassion from Latton Bush Centre is absolutely crushing. I'm sorry to have to write like this, but if you use this service try to be sure that you anticipate every need before they send you off into oblivion. My answers to the follow up questions are in respect of the initial care, not the call I've just had with Latton Bush Centre.
Visited November 2024
Review titled Latton Bush Centre
Replied on 22 November 2024
Dear Reviewer Thank you for taking the time to give your valuable feedback on our services. I am very sorry to hear of the lack of support and compassion you and your family received from our services at Latton Bush. Please accept my sincere apologies for this. I would encourage you to contact our Patient Advice and Liaison Team (PALS) by email epunft.pals@nhs.net or alternatively on telephone number 0800 085 7935 if you would like us to look into this matter for you and to see what help is available. Once again please accept our apologies for the experience your family has had with our services. Thank you for sharing your concerns with us. The Patient Experience Team
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Review titled Poor Practice
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2024
Was sent for a second opinion about two issues. Two appointments in September. 5 months later, the report is issued. The Doctor dud not bother to return any contact during these 5 months. Theu refused to answer queries about current medication, they refused to reply about whether medication could be provided for a linked health issue, which has gone ignored, for now 18 months. Absolutely outrageous, that one of the factors that the second opinion was for, was not addressed. 5 months later, no treatment has bern provided. This Doctor has shown complete disregard and disrespect for a Patient. He has shown 'no duty of care'. He has completely failed to respond to any attempts to communicate, and as a result of receiving no medical advice or care, mental health has worsened. Most Patients expect their Doctor to explain things, answer questions, but this Doctor has failed to do this. To take 5 months, despite knowing that the Patient has nowhere else to go, he has knowingly ignored a patient to their detriment. This Doctor has failed to show basic manners and completely disrespects Patients. Despite asking to speak to the Doctor after realising that a report that took 5 months (that itself is an absolute disgrace) still has not answered my questions, continues to deny treatment for one health problem related to the main one. Beyond poor. This experience has been horrendous. A Doctor, who clearly did not want to form a second opinion report, a Doctor adamant about taking care, chose to make things difficult, chose to ignore, and refused all communication, despite knowing that there was no one else to get advice from. For any Service that think it's acceptable to drop mental health patients with no Clinician or Professional responsibility is appalling. Negligence is the only way to describe this entire situation.
Visited September 2023
Latton Bush Centre has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
Well put it this way you can’t hardly get through to anyone then you never ever see the same consultant more then once then they get you to see a person that hasn’t been in the job long this practice needs a good shake up
Visited June 2023
Latton Bush Centre has not yet replied.
Information supplied by Essex Partnership University NHS Foundation Trust