Lewisham Hospital (Ladywell Unit)
University Hospital Lewisham, Lewisham High Street, London, SE13 6LWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional professional care and support
Rated 5 stars out of 5
by Paul McFadyen - Posted on 22 April 2023
During April 2023, I needed the support of the Home Treatment Team at The Ladywell Unit. Over a period of just over two weeks, I was seen numerous times in quick succession by experienced mental health professionals including : several mental health nurses,a psychologist and a psychiatrist. The treatment was exceptional and helped me through a challenging period. Every member of staff in The Ladywell Unit treated me with professionalism, compassion and empathy. They further provided me with helpful and relevant tools and advice. The reception team polite and the volunteers in the cafe welcoming and friendly. The building was always clean and calm. The Ladywell Unit is a credit to Lewisham Hospital and the NHS and is a model of how to deal with an individual experiencing a mental health crisis. I feel very fortunate to have received treatment from the Unit. Thankyou
Visited April 2023
Review titled Lewisham Hospital (Ladywell Unit)
Replied on 04 May 2023
Dear Paul. Thank you for leaving this feedback of your positive experience of the Ladywell Unit. Your comment will be passed to the clinical team.
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Review titled Left without words
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2023
Calling to self refer in crisis. I am put on the line with somebody and can hear screaming and shouting in the background, it’s distressing and confusing. The man on the phone only says ‘I’m very sorry call back later if you can hear me’. I feel left with no other options
Visited April 2023
Review titled Lewisham Hospital (Ladywell Unit)
Replied on 04 May 2023
Thank you for leaving this comment. If you would like to discuss this further please email PALS@slam.nhs.uk. The Trust's 24 hour support line can be contacted on 08007312864 choose option 1. If they are unable to answer because they are taking another call you will be invited to leave your phone number so they can call you back.
Information supplied by South London and Maudsley NHS Foundation Trust