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Lewisham Hospital (Ladywell Unit)

University Hospital Lewisham, Lewisham High Street, London, SE13 6LW

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Lewisham Hospital (Ladywell Unit).


Reviews

Displaying 1 to 2 of 2

  1. Review titled Exceptional professional care and support

    Rated 5 stars out of 5

    by Paul McFadyen - Posted on 22 April 2023

    During April 2023, I needed the support of the Home Treatment Team at The Ladywell Unit. Over a period of just over two weeks, I was seen numerous times in quick succession by experienced mental health professionals including : several mental health nurses,a psychologist and a psychiatrist. The treatment was exceptional and helped me through a challenging period. Every member of staff in The Ladywell Unit treated me with professionalism, compassion and empathy. They further provided me with helpful and relevant tools and advice. The reception team polite and the volunteers in the cafe welcoming and friendly. The building was always clean and calm. The Ladywell Unit is a credit to Lewisham Hospital and the NHS and is a model of how to deal with an individual experiencing a mental health crisis. I feel very fortunate to have received treatment from the Unit. Thankyou

    Visited April 2023

    Report as unsuitable

    Review titled Lewisham Hospital (Ladywell Unit)

    Replied on 04 May 2023

    Dear Paul. Thank you for leaving this feedback of your positive experience of the Ladywell Unit. Your comment will be passed to the clinical team.

    Report as unsuitable


  2. Review titled Left without words

    Rated 1 star out of 5

    by Anonymous - Posted on 30 April 2023

    Calling to self refer in crisis. I am put on the line with somebody and can hear screaming and shouting in the background, it’s distressing and confusing. The man on the phone only says ‘I’m very sorry call back later if you can hear me’. I feel left with no other options

    Visited April 2023

    Report as unsuitable

    Review titled Lewisham Hospital (Ladywell Unit)

    Replied on 04 May 2023

    Thank you for leaving this comment. If you would like to discuss this further please email PALS@slam.nhs.uk. The Trust's 24 hour support line can be contacted on 08007312864 choose option 1. If they are unable to answer because they are taking another call you will be invited to leave your phone number so they can call you back.

    Report as unsuitable




Information supplied by South London and Maudsley NHS Foundation Trust