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Loughborough Sexual Health Hub

The Health Centre, Pinfold Gate, Loughborough, LE11 1DQ

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Reviews

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  1. Review titled Awful service

    Rated 1 star out of 5

    by Lucy - Posted on 02 March 2024

    I visited a few weeks ago to get my implant out and switch back to the pill, this experience was very unprofessional as she didn’t listen to me, when I visited today to get a repeat presc because the calls wouldn’t go through and their website failed they told me they couldn’t speak to me because I didn’t have an appointment when I only had a question to ask. Then they didn’t even get up from their seat across the other side of the office to speak to me but shouted from across the room with little professionalism. When I asked if I could just get my presc they said I need an appointment or to ring when I explained multiple times that this hadn’t worked for me. I had to get them to repeat themselves twice because they didn’t even come to the desk to reply to me and then acted all busy whne no one was there and as we left they all went outside for a long smoke break infront of me so they clearly had time to do their job. This is a formal complaint for bad service, rudeness and failure to act professional. In additon, this reflects bad attitude and lack of care to customers which also has left me with no options as they have been 0 help which is really disappointing and concerning.

    Visited March 2024

    Report as unsuitable

    Review titled Loughborough Sexual Health Hub

    Replied on 06 March 2024

    I am extremely sorry for your experience when accessing our service. Thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to our learning and service improvement. This is not what we expect to happen when you access our service and we are sorry for the challenges you faced when trying to access repeat contraception. As a result of your feedback we will pick this up with the staff involved to ensure this does not happen again. If you would like to discuss this further or if you are still struggling to get an appointment please email our PALS and experience team at palsandexperience@mpft.nhs.uk with your contact details and we will get back in touch with you. Kindest regards

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