Malling Health Walsall Urgent Treatment Centre
Manor Hospital, Moat Road, Walsall, WS2 9PSContact details and opening times
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Reviews
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Review titled Negative Staff Care and Attitude
Rated 1 star out of 5
by Anthony - Posted on 17 August 2024
After attending the Walsall Urgent Treatment Centre recently with raised glucose of almost 28 mmol following being streamed to the service at triage stage in the emergency department as there was minimal ketones. I was advised to go back into the waiting room felt very lightheaded , vertigo upon mobilising and very nausea I made the reception staff aware and the nurse from the service shouted at myself to sit down and I will get seen in due course even with these symptoms I felt like I might pass out and got the opinion they didn't care and they were at the time quite hostile. I felt very unwell and they added to the severe distress anyway regarding the attendance and felt that they didn't have any way based on today's experience of escalation due to determination of condition in waiting room. I then was called into the clinical area by doctor by Urgent Treatment Centre who examined the abdominal area and explained the clinical history of how the whole presentation started as I have been on short acting and long acting almost from diagnosis of Type 2 diabetes and emergency department nurse stated it might be hyperglycaemic hyperosmolar didn't appear to know what they where doing. I was asked why I wasn't one oral antidiabetic medication I explained that some of been tried and without any success and it was decided by consultant and nurse to start Basal bolus insulin as the random glucose readings and hba1c where not the exact text book for type 2. The doctor from Malling Health who runs the urgent treatment centre wasn't concerned or interested he said about the abdominal pain and stated I should be thankful to be in pain that it's the bodies way of warning us something is wrong even though he knew about the recent liver hepatitis and fatty liver disease though wasn't prepared to assess the pain medication. I was put under impression that they could speak with acute medicine or send for diabetes nurse for advice or resend to the emergency department he said thats not appropriate .
Visited August 2024
Malling Health Walsall Urgent Treatment Centre has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by BadMedisin - Posted on 14 May 2023
Took a friend to the urgent care centre because he was in pain and I suspected he had shingles. The receptionist asked him to sit in a separate seating section in case he was contagious. We expected to be there for hours as it was really busy and they sent us a text message indicating a 2 hour wait. However, I went into the main hospital to the walk in area for blood tests, where I got seen straight away, and by the time I had finished, my friend had been seen by a doctor at the UCC. They confirmed my diagnosis and gave him a prescription. The whole thing was quick and reasonably efficient, the staff were helpful and polite, and the new centre is very impressive, it’s big and clean and has plenty of seating, which is a major improvement on previous iterations of walk-in centres.
Visited March 2023
Malling Health Walsall Urgent Treatment Centre has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
Went to A&E for chest pains done ecg then sent me to ucc were i had to wait 4 hours and not still seen by a doctor went to desk to clarify how long it would take was told another couple of hours due to emergency patients for gods sake having chest pains is not an emergency! I had to walk out as we have two severely autistic children to look after as my wife couldn't cope with them on her own, have decided to look for private health care as the nhs is in absolute shambles!
Visited December 2022
Malling Health Walsall Urgent Treatment Centre has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by samantha mccombie - Posted on 17 October 2022
Horrendous waiting times. And when you ask when you will be seen you get the standard answer of 1 hour. 6 hours later my daughter was seen and I felt very rushed when she was.
Visited October 2022
Malling Health Walsall Urgent Treatment Centre has not yet replied.
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