MedOCC
Medway Maritime Hospital, Windmill Road, Gillingham, Kent, ME7 5NYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about MedOCC.
Reviews
-
Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2025
I am shocked at the service and attitude provide by the doctor I have just spoken to. No care nor compassion given what so ever. Was very abrupt when I stated the simple fact that the 111 call handlers are giving the wrong information if ‘a call back within two hours’ is never going to happen. As I suggested on the phone, you may want to tell them to stop giving misleading information out. This has happened twice within a 5 day period. This person was rude and just overall unpleasant to speak to
Visited February 2025
MedOCC has not yet replied.
-
Review titled Terrible - No Doctors - to long
Rated 1 star out of 5
by Thiago Krobath - Posted on 02 September 2024
Our experience at this medical facility was absolutely horrendous. My wife was feeling extremely ill and we were forced to wait for more than 4 hours before receiving any care. To make matters worse, we have an autistic son who had to accompany us, yet there was no consideration given to our urgent situation. The level of stress and frustration we experienced during this ordeal was beyond unacceptable. I cannot in good conscience recommend this place to anyone. The lack of empathy and efficiency demonstrated here is truly disappointing.
Visited September 2024
MedOCC has not yet replied.
-
Review titled Poor time management of time critical conditions
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2024
I went to A&E after speaking to 111 today at 21:15 who advised to go as I had chest pains which were making me short of breath and hurting. From there I was seen after about 45 mins later and had a ECG. From there I waited about an hour to be called to see a nurse who told me my ECG was fine, then took my blood pressure etc and sent me to MedOcc I got there to be greeted by a huge sign saying 3 + hour wait. So I waited to be called to be told sorry were handing over you’ll have to wait. Finally seen and checked in, waited an hour and people were being seen before me that came after, so I checked and was told it’s about 4.5 hours from now. So even though I had waited an hour already it had gone up and she said the 3+ hour sign is an estimate. I said can I have painkillers and she said she can’t give me anything. So I was expected to sit there for another 4.5 hours with chest pain and shortness of breath, I ended up walking out.
Visited July 2024
Review titled MedOCC
Replied on 25 July 2024
We apologise for the experience you received whilst being at MedOCC. If you wish to escalate this complaint further, please email medch.customercare@nhs.net and a member of the team will be able to assist you - thanks, Charlie
-
Review titled Terrible service, very helpful and uncaring clinician
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
I waited 30 minutes for a call back after being referred from 111, then after explaining that i was in severe pain with symptoms of an abscess I was told I should just go to the pharmacy to get some cream. The clinician didn’t take any time to find out about my symptoms, just told me to go to the pharmacy after about 1 minute of speaking to me so I felt like I was being very fobbed off. I became very upset and stated I’ve had an abscess in the past which required emergency surgery and was a hard long recovery so wanted to avoid this as I now have a 2 year old son so can’t be laid up in bed for weeks recovering. The lady then said she was going to cut the call and would call me back when I’d “calmed down”. I ended up going to DVH A&E who were amazing and gave me the treatment I needed very promptly. I won’t bother using the medocc service again as it was an awful experience.
Visited March 2024
MedOCC has not yet replied.
-
Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Made it through emergency child care unit at 13:30 with my 1 year old child, was triaged and referred to the MedOCC dept, checked in at MedOCC at 14:00, reception said we needed to wait with no indication of a waiting time. 2 hours had passed the small waiting room was now filled with children and parents some that had been waiting at least 4 hours longer than us and we’re still waiting, some parents left, when I approached the receptionist to ask how long it was going to take, I received a disinterested and rude response and basically told me to keep quiet and wait or leave. There is no strategy or organization, the staff have no clue what it’s going on at all and when questioned about availability of Dr’s and lead times, the only answer one gets is “I don’t know, you’ll have to wait your turn and see how long it takes”.. I ended up waiting 8 hours in MedOCC for my one year old son to be seen by a Dr. 8 hours trying to keep a sick 1 year old entertained and fed / hydrated with absolutely no facilities in a stuffy box room crammed with 10 other sick children in the same predicament.. There must be a better way to organize this clinic, there is no system I place to manage patients, this seems archaic, no booking or ticketing systems or in time communications, the waiting room was also filthy dirty, the managers should be ashamed.
Visited February 2024
MedOCC has not yet replied.
-
Review titled Very professional treatment
Rated 4 stars out of 5
by Clifford Baugh - Posted on 31 August 2023
As its impossible to get a gp appointment and experiencing chest pains I visited meddoc and can not praise enough the treatment I received. A massive thank you to all the nurses and radiographer I met. The doctor was very thorough and explained everything at all stages. I know you have to wait but I witnessed staff working under pressure all the time. Thank you again
Visited August 2023
MedOCC has not yet replied.
-
Review titled Waiting Times Completely Unacceptable
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2023
Went to Medocc Gillingham on 16 June with a DVT referral letter from my GP. Was booked in at A&E by 11.45 and told to go to Medocc Waiting time when I arrived was 1 & 1/2 hours. This kept increasing throughout the day and I ended up leaving, completely stressed just before 7pm without being seen by a doctor. Waiting time by then was 6-7 hours, which was a complete nonsense as I had been there 7 hours and there were other people waiting who were there before me. The receptionists were completely dispassionate & basically blamed my doctor for not booking me an appointment. No apology for the 7 hours I had wasted at the hospital. Still don't know if I definitely have a DVT, in a lot of pain and dreading going back to Medocc for what will probably be another very unpleasant experience. I have been very lucky so far and this is my first experience of using an NHS hospital & what an awful, stressful, sole destroying experience. Must do better Meddoc & if the receptionists can't be pleasant, suggest they are in the wrong job.
Visited June 2023
MedOCC has not yet replied.
-
Review titled Uninterested doctor
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
After waiting nearly 5 hours the waiting time was increased again for the 3rd time my child who is a young adult walked out once the time went up to over 6 hours. I rang 111 and i explained the situation to them , they was really helpful and made a referal to medocc for a doctor to call back . When the doctor rang they was totally uninterested and unhelpful , all we got was theres nothing we can do , go to your gp and a spray that probably won't help . We are in the process of registering them at our local gp practice , the practice that they are registered to we cannot get to . The doctor didnt even give us a chance to tell them about the new symptoms that had developed . When asked what chemist we would like the prescription to go we got told no i want the name of the chemist , it took 3 times of repeating ourselves tgat the doctor finally realised that was the name of the chemists and not the road . My child needs help yet cannot get it as the doctor was completely uninterested .
Visited June 2023
Review titled MedOCC
Replied on 21 June 2023
Thank you for your feedback, we are sincerely sorry that on speaking with a MedOCC doctor they were uninterested and unhelpful to you. Please contact the Customer Experience Team at medch.customercare@nhs.net so we can investigate this feedback further for you.
Information supplied by Medway Community Healthcare