Milton Keynes Urgent Care Services Cic
Milton Keynes General Hospital, Standing Way, Eaglestone, Milton Keynes, Buckinghamshire, MK6 5NGContact details and opening times
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Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2024
Unforuntutly my partner and I found the care to be very poor. We waited almost 5 hours to be seen which was more than we had been told when we entered urgent care. Although long waits are to be expected and that is not the staffs fault, what could be better is the way the staff sometimes interacted with the patients. For example, it is a hospital rule that is signposted everywhere that smoking is not allowed on the hospital grounds. When some patients started to smoke directly in front of the entrance to urgent care and the smoke could be smelled inside the waiting area, my partner asked a staff member to please ask them to move away from the entrance as she was worried out son would inhale their smoke. You would expect that the response from the staff members would be to go and ask the smokers to move or even to go outside the grounds as that's the hospitals own rules. Instead my partner was told that she should tell them to move herself. It felt like the staff did not care for the patients. Multiple people came in seeking help finding A&E and were just ushered along and told to go that way. When we were finally seen, we were told we needed to go to be seen in another area of the hospital. We were given a note with the name on and when we asked where it was, how do we get there? What colour zone is it at least? We were told " sorry I don't know,go to the main hospital" This is the care we recieved for a 6 month old child, very disappointing that staff members couldn't shown some more care and empathy for the patients who most are sitting for long hours in pain.
Visited August 2024
Review titled Milton Keynes Urgent Care Services Cic
Replied on 08 August 2024
Thank you for your feedback. We take every comment you make seriously and we will address these issues with our staff to improve our overall service and the experience our patients having when using the Urgent Care Service. Kind regards MKUCS
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Review titled Good experience
Rated 5 stars out of 5
by Marilyn Swannell - Posted on 13 July 2024
Staff were very friendly and helpful . Seen very quickly and sorted by wonderful staff. Thank you very much a good experience in my hour if need.
Visited July 2024
Review titled Milton Keynes Urgent Care Services Cic
Replied on 17 July 2024
Thank you very much for taking the time to provide us with this kind feedback. We are glad that you had such a positive experience and that our staff were able to help you receive the right care. We have shared your comments with the staff who cared for you and we wish you a speedy recovery. With thanks
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Review titled Wonderful Dr
Rated 4 stars out of 5
by Natalie - Posted on 27 July 2024
It's unfortunate that this review won't be accepted if I name the Dr here as I would like her to have credit. I took both my children to urgent care today for minor issues but needed addressing before Monday when the doctors surgery opened. My eldest child is autistic, he is non-verbal and can really struggle in a hospital environment and with waiting times and then also I had my toddler in tow! The doctor we saw was truly wonderful. Thank you
Visited July 2024
Review titled Milton Keynes Urgent Care Services Cic
Replied on 30 July 2024
Thank you very much for taking the time to provide us with this kind feedback. We are glad that you and your children had such a positive experience and that our team were able to help them receive the right care. We have shared your comments with all of our staff and we wish your children a speedy recovery. Kind regards MKUCS
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Review titled Awful experience
Rated 1 star out of 5
by Allissyah - Posted on 05 June 2024
Came in with partner who is suffering with severe abdominal pain , and referred by 111 was told we’d be “top of the list”. Currently been here 2.5 hours. Gone to ask and it’s based on severity - e.g breathing problems yet a women with a tiny cut on her hand was seen before us. Wouldn’t be here unless severe but showing cancer like symptoms but apparently not serious enough
Visited June 2024
Review titled Milton Keynes Urgent Care Services Cic
Replied on 06 June 2024
Thank you for your feedback. We take every comment you make seriously and we will address these issues with our staff to improve our overall service and the experience our patients have when using the Urgent Care Service.
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Review titled Great Service
Rated 5 stars out of 5
by Sandra Cook - Posted on 18 May 2024
Very efficient staff, polite, professional and friendly. My visit was no longer than 90 minutes. Was apprehensive beforehand about wait times but as my issue was a wound I was seen and sorted extremely quickly. Thank you NHS staff!
Visited May 2024
Review titled Milton Keynes Urgent Care Services Cic
Replied on 21 May 2024
Thank you very much for taking the time to share your feedback with us. It's great to hear that you had such a positive experience. We have passed your compliments on to all of our staff. Thank you again
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Review titled Good service
Rated 3 stars out of 5
by Anonymous - Posted on 01 June 2024
Staff were excellent, efficient and very clear in all conversations. I was referred by 111 and was told that urgent care would be notified I was to attend, this didn’t happen. The toilets were in a dreadful state and not usable ( very unhygienic) there should be 24hr staff to maintain all areas where patients who are already unwell share space.
Visited May 2024
Review titled Milton Keynes Urgent Care Services Cic
Replied on 03 June 2024
Thank you for taking the time to share your feedback with us. It's great to hear that our staff were very efficient and helpful. We take every comment you make seriously and we will address these issues to improve the overall service.
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Review titled Ridiculous system and waiting time
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
Came here 30.04.2024 9:10 pm...was registered very rudely at reception asking me if I want to be here? Else what us thr option for me? Nothing right? Very rude, no sympathy towards patients. Can't see someone I'm pain!! Even waited in queue to speak when one of the staff member doing 'non work related ' on computer!! More than 5 hrs of wait is ridiculous. No answer when asked to reception
Visited April 2024
Review titled Milton Keynes Urgent Care Services Cic
Replied on 01 May 2024
Thank you for your feedback. We take every comment you make seriously and we will address these issues with our staff to improve our overall service and the experience our patients have when using the Urgent Care Service.
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Review titled Long wait, ridiculous system
by Anonymous - Posted on 17 April 2024
My daughter had severe vomiting, so 111 advised to take her to the Urgent care centre. I was advised we had been booked in, and they were expecting us. Arrived at 20.30, due to the lack of staff , it took 10 min wait to check in. Many people came well after us, and was called in, and treated. No triage call, nothing. Freezing cold waiting area. We waited 4 hours, still not been called, and when I asked the receptionist the simple answer was that 'Everyone has been"! I was told that still there were people before us, so we decided to leave. I am going to spent the whole night caring for my sick girl. What is the point paying tax when we can get the treatment when it is needed?
Visited April 2024
Review titled Milton Keynes Urgent Care Services Cic
Replied on 18 April 2024
Thank you for your feedback. We take every comment you make seriously and we will address these issues with our staff to improve our overall service and the experience our patients have when using the Urgent Care Service. Kind regards MKUCS
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Review titled Shocked
Rated 4 stars out of 5
by Lauren - Posted on 15 April 2024
I attended the surgery at around 10am with my 2year old son who was poorly, we was instructed the attend after calling 111. The wait till was clearly stated as 4hours. I started to notice people who arrived after us being seen before us & leaving. I was getting very frustrated by this, I attended the desk & was ignored by a member of staff - she was very rude to other patients. I was promised the dr would be made aware we were waiting but still people continued to be seen before us. I had to ask for a second time what was happening. Finally my son was seen after 2pm by the Dr who I couldn't fault, he was brilliant, explained everything in detail to me & was very thorough with the checks. Very disappointed with the wait time - for a poorly child but very pleased with the care received from the Dr.
Visited April 2024
Review titled Milton Keynes Urgent Care Services Cic
Replied on 16 April 2024
Thank you for your feedback regarding your recent experience of visiting our service. We do endeavour to make waiting times as short for our patients as we are able and in doing so try whenever possible to prioritise children where we can. We are, however, a service that accepts patients from different sources and of all ages, the 111 service, other healthcare professionals and patients that walk in as well as accommodating different clinics within our building. These patients all have varying degrees of need; some will need our GPs to go to their homes whilst some will need to be seen ahead of patients that have been waiting due to their clinical need. This does, unfortunately, mean that children will sometimes have to wait longer than we would like. We are sorry that, on this occasion, your waiting time with your child was longer than we would have hoped for, we welcome all comments so that we can continue to strive to improve the service we deliver. Kind regards MKUCS
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Review titled Worst experience
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
Came here at 9:10 pm It's 5 hrs now Still waiting....when asked very rude responses by reception..not at all sympathetic for patients
Visited April 2024
Review titled Milton Keynes Urgent Care Services Cic
Replied on 01 May 2024
Thank you for your feedback. We take every comment you make seriously and we will address these issues with our staff to improve our overall service and the experience our patients have when using the Urgent Care Service.
Information supplied by Milton Keynes Urgent Care Services Cic HQ