Milton Keynes Urgent Care Services Cic
Milton Keynes General Hospital, Standing Way, Eaglestone, Milton Keynes, Buckinghamshire, MK6 5NGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor
Rated 1 star out of 5
by Samantha - Posted on 28 December 2022
I had an awful experience up at the walk in centre with my son who was very poorly. It took over and hour to get some medication for my son whose temperature was 40.1. When I went to ask where his medicine was the lady behind the desk approached me with “what” I’m sorry but I would never speak to someone like that let alone a parent whose was worried about her son and the fact her son was shivering and limp. The ladies behind that desk give a bad name for the walk in service. It needs to addressed very quickly. they have the audacity to have a sign up with they don’t tolerate rudeness or threatening behaviour maybe they should look up rudeness. Not happy one bit with urgent care centre.
Visited December 2022
Review titled Milton Keynes Urgent Care Services Cic
Replied on 29 December 2022
Thank you for your feedback. We take every comment you make seriously and we will address these issues with our staff to improve our overall service and the experience our patients have when using the Urgent Care Service.
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Review titled Boxing Day
Rated 1 star out of 5
by Sam - Posted on 27 December 2022
7-8 hour wait to see a doctor. Just not acceptable, my 8 year old daughter has tonsillitis and we waiting all through the night to see a doctor which was also running super slow! Couldn’t have had more than 2 doctors on. The NHS is overwhelmed and it’s nobody’s fault but it really is something you wouldn’t expect for this country,If these waiting times are going to continue they need to upgrade to sufficient seating. A small plastic chair isn’t suitable for that length of time wait, my daughter was exhausted and nowhere comfortable for her to be able ti even sit comfortably, it’s not ok. Drinks machine not working and neither the refreshment vending machine. The water machine isn’t maintained and it absolutely filthy. This is where my contributions go.
Visited December 2022
Review titled Milton Keynes Urgent Care Services Cic
Replied on 29 December 2022
Thank you for your feedback. We take every comment you make seriously and we will address these issues with our staff to improve our overall service and the experience our patients have when using the Urgent Care Service.
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Review titled Urgent care appalling waiting times
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2022
19 month old grandaughter was advised to go to urgent care at 4pm. It’s 11pm and still has not been seen by a nurse or a dr. Staff are quite rude. I appreciate they are very busy but a child at that age should not have to wait 7 hours plus to be seen. At least allow 2 parents to help with a distressed sick toddler instead of allowing only one.
Visited December 2022
Review titled Milton Keynes Urgent Care Services Cic
Replied on 19 December 2022
Thank you for your feedback regarding your recent experience of visiting our service. We do endeavour to make waiting times as short for our patients as we are able and in doing so try whenever possible to prioritise children where we can. We are however a service that accepts patients from different sources and of all ages, the 111 service, other health care professionals and patients that walk in as well as accommodating different clinics within our building. These patients all have varying degrees of need; some will need GPs to go to their homes whilst some will need to be seen ahead of patients that have been waiting due to their clinical need. This does, unfortunately, mean that children will sometimes have to wait longer than we would like. We are sorry that, on this occasion, your waiting time with your child was longer than we would have hoped for, we welcome all comments so that we can continue to strive to improve the service we deliver. Kind regards MKUCS
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Review titled 7 hours Wait
Rated 1 star out of 5
by Ann - Posted on 31 December 2022
I felt I was in a backward third world country! People were vomiting, crying obviously distressed yet they were left to fend for themselves sitting on hard chairs with 2 health care workers looking on showing no compassion or care. People were coming in and being told if you stay you will have to wait 7 hours. No out of hours GP service anymore, A&E refusing to see people and sending everyone that can walk to this terrible place it felt desperate like a dumping ground
Visited December 2022
Review titled Milton Keynes Urgent Care Services Cic
Replied on 09 January 2023
Thank you for your feedback. We take every comment you make seriously and we will address these with our staff to improve our overall service and the experience our patients have when using the Urgent Care Service. Kind regards MKUCS
Information supplied by Milton Keynes Urgent Care Services Cic HQ