Mind Matters Surrey (NHS)
Unither House, Curfew Bell Road, Chertsey, Surrey, KT16 9FGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really helpful support when needed
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I contacted MindMatters after seeing a leaflet at my GP practice. I had been experiencing a great deal of stress/anxiety and low mood following the death of a family member and other associated worries. Suddenly I felt overwhelmed and couldn't see a way forward. The support offered was telephone support following an initial telephone assessment. CBT (Cognitive Behavioural Therapy) was suggested when my therapist first made contact and he was not only very kind but very supportive, giving me lots of time to really think between sessions about ways to help myself and address the anxiety/stress in my life. The support offered has given me the chance to 'stand back' and take a good look at what the triggers to my stress and anxiety were and I now have a more balanced view. I have a raft of resources provided to me that I can call upon when I feel things 'brewing' and know that I can re-refer if I need to at any time. I would not hesitate to recommend Mindmatters to anyone experiencing difficult emotions that are impacting on daily life. Thank you
Visited March 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Unfit to talk to mental health patients
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
The person who did my assessment call seemed impatient. Her focus was to make me understand that there might be more deserving people so I should make sure I let her know that I am not suicidal otherwise I am not important. It felt like her aim was to finish the call and not assess my mode of treatment. I was asked if I would like CBT or counselling in my call. How on earth am I to understand or know what I need. At the end of the call she was intent on making me explain how I felt about the call and her performance rather than utter a single word of affirmation or care. Impersonal and inhuman.
Visited January 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Helpful experience
Rated 5 stars out of 5
by Paul Mundy - Posted on 26 March 2024
At first this all filled me with dread, but as I got used to "talking" about my issues, I began to feel better. I suppose the old adage "good to talk" was true. The person I spoke to was kind, considerate, understanding, patient, not judgemental and gave me some tips for the future. My background problems had subsided throughout our sessions but our regular dialogue also helped to gain some perspective. I also have some tools to tackle life's day to day problems as and when they present themselves again. I'm grateful.
Visited January 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled disappointed
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
I had to rearrange my last call with them as they called nearly an hour late, they called over half an hour late the rearranged time. Theres no response to the emails that I have sent and no apology for calling late only are you free now. My self esteem and self worth are already through the floor, this doesn't help matters. I know that i'm going to them for help and I'm grateful that the'll see me, but it makes it so hard when I'm trying to keep to these appointments and work full time.
Visited January 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Wonderful Service
Rated 5 stars out of 5
by Amanda - Posted on 02 February 2024
The service provided was exemplary from the assessment phone call all the way to the sessions with my therapist. I found everything to be really helpful and very often thought provoking. If I ever needed the service again I would not hesitate to get in touch with them. Thank you so much!
Visited December 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Highly recommend Mind Matters
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
As a busy Mum of 2 small children, I realised that my worries were starting to affect my health. Not sleeping, worrying through the night and effecting my mood. I started worrying about getting worried and couldn’t switch my brain off. One day I got in touch with Mind Matters and was referred very quickly to a wonderful therapist who listened and offered not only support, but explained why I was feeling this way and helped me with how to deal with my issues. He normalised what I was going through which was half the battle, as I thought there was something deeply wrong with me. Through weekly phone sessions, he taught me how the body and mind works and a variety of ways to deal with my emotions, worries and how to let go and relax too. My therapist was extremely knowledgable in psychology and made me feel relaxed. The biggest step was getting in touch with Mind Matters, and I was so pleased I did. I realised it’s ok to reach out for help and I now can deal with my worries much better than before.
Visited November 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Great counselling
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
My counsellor was second to none. Every counsellor I have had previously wasn’t a patch on this one. This one had a very different approach which worked fantastically for me. In my previous experiences all counsellors work exactly the same way with the same procedure. Very happy with the results and would definitely request this person again if I ever needed
Visited November 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Supportive and caring
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
I had an excellent service from start to finish and was assigned a knowledgeable, experienced and caring therapist who worked closely with me, listening and understanding my situation and working at a pace that suited me.
Visited October 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Fantastic help
Rated 5 stars out of 5
by Matthew Rickards - Posted on 22 September 2023
I had been having counselling for 6 weeks and it has been very useful, helpful and I have felt a lot better since taking this course
Visited September 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Excellent therapist at Mind Matters.
Rated 5 stars out of 5
by Sally de Courcy - Posted on 05 August 2023
I have had a 10 session CBT treatment program with Mind Matters for PTSD. I had experienced a traumatic event in October 2022 falling 40 meters down a ravine in Snowdonia and was finding it difficult to move on. I was experiencing nightmares and flashbacks and ruminating about the accident and the injuries that I had sustained. I was unable to get back to normal life and work and feeling increasingly isolated as I avoided social situations where I might be asked about the accident. My therapist was excellent. She explained to me the process of Cognitive Behavioural Therapy (CBT) in a way that was easy to understand. She was empathic, kind and patient, which is so necessary when emotionally vulnerable. She allowed me time to discuss my concerns. As part of the CBT, we practiced 'Reliving’. With my eyes closed and talking in the first person as if I was experiencing the fall for the first time, I talked about what had happened to me. I also recorded it. Although distressing, I was given encouragement and a longer session to do this in a safe manner. Both my therapist and I identified a list of hotspots that had caused me distress. We then went through a structured plan, about what I was thinking at the time, what I feared would happen to me, what the real outcome was, and how I could remind myself of this real outcome. I thought about these points as I listened to the tape again many times. This process was extraordinarily helpful. Up until then intrusive frightening thoughts and memories of the event would jump out and derail me at unexpected times and would often keep me awake. Breaking down the traumatic event into sections allowed me to process what had happened to me in a logical way. Initially I felt overwhelmed when listening to my recording, but with time this lessened to the point that eventually the tape even became boring! I found myself coming to terms and processing and accepting what had happened to the point that it became a memory, rather than something that intruded every day. Unfortunately, during the last few weeks of treatment I experienced another near-death traumatic incident. I am quite sure that the skills I learnt during my therapy that I applied during this trauma, kept me calm and contributed to my 8% chance of survival. I am indebted to my therapist at Mind Matters. I am also sure that with this second trauma I can use the skills that I have learnt to prevent me getting PTSD from this event. I have also learnt so much about myself through this process. I have learnt to be kind to myself and look forward positively about the things I can do, rather than the things that I now can't. These skills will help me to embrace an optimistic and positive future, something that in my darkest hour I never thought I would achieve again. I cannot recommend Mind Matters more. I am so lucky to have been treated with such professionalism, kindness, and empathy, thank you so much.
Visited August 2023
Mind Matters Surrey (NHS) has not yet replied.
Information supplied by Surrey and Borders Partnership NHS Foundation Trust