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Minerva Health Centre

Lowthorpe Road, Deepdale, Preston, Lancashire, PR1 6SB

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Out of time

    Rated 3 stars out of 5

    by Anonymous - Posted on 24 January 2024

    I had transferred to Minerva after 10 years of care at Wrightington Hospital and was due to attend Minerva at midday for my first appontment. from the car park I was not sure where the actual entrance was and had to walk around the area in atrocious weather to find the entrance. I had prevously called to ask how long my appontment would be and was told 30 minutes approximately. I arrived at 12.15, soaked through with rain and apologised but I was told by a receptionist that they only allow 10 minutes after an appontment time and I had therefore missed my appontment and Minerva would contact me at some point in the future with another date. A nurse then came out to see me and said they could not hold the room as another member of staff needed to use it and so I had to make another appontment. I have had to wait up to 2 hours on many occasions in the past to see a specialist as they were seldom in their office at the appointment time but clearly 10 minutes is the cut off point for those, such as myself. Please take my advice and ensure you get to your appointment on time.

    Visited January 2024

    Report as unsuitable

    Minerva Health Centre has not yet replied.

  2. Review titled Blood clinic service

    Rated 1 star out of 5

    by Anonymous - Posted on 30 August 2023

    Turn up at 8:30am 30 minutes after the clinic opens and was told it’s full and I will not be seen. Seating are was not over flowing and the clinic should have been open till 11:30am. This is not the 1st time. NHS staff put sick people under a lot off stress. Having to make several trips just to give blood.

    Visited August 2023

    Report as unsuitable

    Review titled Minerva Health Centre

    Replied on 20 September 2023

    Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.

    Report as unsuitable

    Provided by Care opinion

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