Molineux Street Walk in Centre
Molineux Street, Byker, Newcastle Upon Tyne, NE6 1SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Jonathan Higham - Posted on 24 August 2024
I was travelling on holiday when I developed an infection. I attended the clinic on the advice of friends in Newcastle. I was seen promptly by the triage nurse and then the doctor. A sample was taken and antibiotics prescribed. Throughout the receptionist, nurse and doctor were kind and efficient. The whole encounter from arrival at reception to collecting prescription from the pharmacy took less than a hour. Two days later when the results of the sample culture were available a nurse phoned me to advise a change of treatment. This was further evidence of a conscientious service
Visited August 2024
Review titled Molineux Street Walk in Centre
Replied on 02 September 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the Molineux Street Walk in centre, Newcastle Hospitals. We are pleased that you found the staff to be kind and efficient. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Very Efficient
Rated 5 stars out of 5
by Mr Christopher Taberham - Posted on 23 August 2024
I cant praise the efficiency and the pleasantness of the staff on duty today enough. You do expect to wait a little while when attending a walk in centre but honestly the wait was just fine time wise .All the staff where courteous that I saw anyway and all displayed a genuine interest in anything said to them. Top marks from me !
Visited August 2024
Review titled Molineux Street Walk in Centre
Replied on 02 September 2024
Thank you for taking the time to leave your feedback regarding your recent experience at the Molineux Street Walk in centre, Newcastle Hospitals. We are pleased that you were seen promptly and found the staff to be efficient and pleasant. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Rubbish practice - unprofessional staff!
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
Attending here with my mum to be seen. Arrived at 7:45. Before my mum could even tell them the problem she had been having they straight away said your not going to be seen as we shut in 10 mins which it states on website it shuts at 8 so regardless If you were there 15 mins with no one else in the services should still be ongoing due to being there before 8! Absolutely appalling behaviour from all the staff in the walk in centre just because they want to get home! Immediately refusing her treatment before they even knew what it was she was attending for! I will be ringing the office tomorrow and having a word with the manager! Absolutely disgraceful and unprofessional staff you have working on the counter!
Visited May 2024
Review titled Molineux Street Walk in Centre
Replied on 02 May 2024
We are sorry for your recent experience with the services at the Molineux Street Walk in Centre and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk
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Review titled Needs Communication Work
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
After attending a week ago, where I did receive good treatment, I returned today to ask for a fit to work note. The NHS website states "You can get a fit note from a doctor, nurse, occupational therapist, pharmacist or physiotherapist" so I thought I will ask the pharmacist rather that take up a much needed nurses appointment. The pharamacist point blank refused and would not even let me explain where I got the information from that they are able to give one! They just kept repeating no, so now I have to make an appointment with the overstretched nursing staff just to say I am fit to work. Very disappointing and frustrating.
Visited March 2024
Review titled Molineux Street Walk in Centre
Replied on 14 March 2024
Thank you for taking the time to leave your feedback regarding your experience at the Molineux walk in centre. We have forwarded to the directorate concerned, who will share with the staff involved. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Excellent Care
Rated 5 stars out of 5
by Patricia - Posted on 29 August 2023
I can’t thank the two nurses who treated me this afternoon enough. They were kind and very professional and carried out my treatment which was quite tricky quickly and effectively, saving me a trip to the hospital. Also I was seen a lot quicker than expected.
Visited August 2023
Review titled Molineux Street Walk in Centre
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your recent visit to Molineux Street Walk in Centre. We are pleased to hear that you received such good treatment from the nursing team. We will forward your feedback to the directorate, who will share your kind comments with the team.
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Review titled Marvellous service
Rated 5 stars out of 5
by Martin - Posted on 14 May 2023
I can’t fault the treatment and advice I received yesterday. The Dr was thorough and very easy to talk to. I left fully reassured and confident the treatment prescribed would make a difference to my aliment.
Visited May 2023
Review titled Molineux Street Walk in Centre
Replied on 15 May 2023
Thank you for taking the time to leave your feedback regarding your care at the Molineux Street walk in centre. We are pleased that you found the Dr easy to talk to and that you left feeling fully reassured that your prescribed treatment would make a difference to your ailment. We will forward your comments to the directorate, who will share with the team involved in your care.
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Review titled Very good caring service
Rated 5 stars out of 5
by Mum of 3 children - Posted on 10 April 2023
I'm visiting family and my 1yr old have fever for few days. Walk-in centre was my only option. I thought we would wait for a long time to get seen. Surprisingly my child got seen very soon by the nurse and the doctor. They checked him through and the doctor even made him the medicine on site. Many thanks for them. My child is feeling much better. The staffs are all deserve 5*.
Visited April 2023
Review titled Molineux Street Walk in Centre
Replied on 11 April 2023
Thank you for taking the time to leave your feedback regarding your sons care at the Molineux walk in centre in Newcastle. We are pleased that he was seen to quickly and he is now feeling much better. We will forward your feedback to the directorate who will share with the team involved in his care.
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Review titled Excellent Service
Rated 5 stars out of 5
by Luke - Posted on 08 February 2023
I took my son here as my GP practice had told me they had no appointments for the day. We waited around an hour which I think is very reasonable. My son was treated with diligent care and was prescribed antibiotics for his infection. He's better and back at nursery now - thank you to the staff who treated Harry :-)
Visited February 2023
Review titled Molineux Street Walk in Centre
Replied on 08 February 2023
Thank you for taking the time to leave your feedback regarding your sons care at the Molineux Street walk in centre. We are pleased that he was seen in good time and they were able to prescribe antibiotics for his infection, from which he has now recovered. We will forward your feedback to the department, who will share with the team involved in your care.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Rachel Hawksley - Posted on 03 March 2023
On Monday the 27th I took my little boy to have a scold assessed and treated. The two nurses that dealt with my sons injury were amazing, not only were they putting my mind at rest but they were so thorough and so caring towards myself and my son. they followed every policy, not leaving anything unturned and even referred us to the RVI for further care. Thank you so much.
Visited February 2023
Review titled Molineux Street Walk in Centre
Replied on 06 March 2023
Thank you for taking the time to leave your feedback regarding your son's care at the Molineux walk in centre. We are pleased that the nursing staff were able to put your mind at rest and were caring towards you and your son. We will forward your feedback to the department who will share with the team involved in your son's care.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2022
Absolutely excellent care received from the team. Delt with quickly and efficiently. Very caring and thorough nurses in what is a very busy and demanding period. Extremely grateful.
Visited December 2022
Review titled Molineux Street Walk in Centre
Replied on 12 December 2022
Thank you for taking the time to leave your feedback regarding your care at the Molineux Street walk in centre. We are pleased that you were dealt with quickly and efficiently by very caring nurses. We will forward your feedback to the directorate who will share with the team involved in your care.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust