Mortimer Market Centre
Mortimer Market Centre, Capper Street, London, WC1E 6JBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Made to feel uncomfortable
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
I am disabled and have an assistance dog. This is my first time to this clinic so when I arrived I was greeted by an unpleasant receptionist who barked where’s your number? It should have been text to you. I apologised while I checked for it. I then gave her the phone as she wrote the number down. I got told “that enough, take your phone back and fill this in” the manor was hostile to say the least. I proceeded to sit down. Then I was hassled by a security card about not having a dog in here. I explained that he was an assistance dog and showed him the lead with his badge attached. He said dogs are still not allowed in here. I then had to root through my bag to find his license. Once I had argued my situation with the security the receptionist felt the need to put her bit in and was rude and belittling. If she isn’t happy in her job then she should not take it out on the people who come here. I won’t be coming here again. Ever! and neither will my assistance dog, Neon.
Visited July 2023
Review titled Mortimer Market Centre
Replied on 26 July 2023
Hi there We are sorry to hear about your experience and that we made you feel this way. This is clearly not acceptable. Staff should never be rude or make you feel uncomfortable. We want to look into this, and would like the opportunity to discuss this further with you. Please do contact us at: communications.cnwl@nhs.net and one of our Managers will give you a call. Thank you.
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Review titled Can't ever get through!
Rated 2 stars out of 5
by Anonymous - Posted on 15 June 2023
I've tried calling several times to get an appt due to concerns and can never get through! Several times I call bang on 8.45am and after 30 mins I have to hang up as I have to start work. I've previously tried to get an appt by literally going into the clinic and get told I can only get an appt via telephone...really frustrating when you're worried about your sexual health and can't get seen! Will be back on the phone again tomorrow morning but not feeling hopeful about getting through.
Visited May 2023
Review titled Mortimer Market Centre
Replied on 18 August 2023
Hi there I’m really sorry to hear about the problems you’ve been experiencing in getting an appointment with our services. We are very busy but I can understand your frustration. We would like to look into the problems you’ve experienced in more detail and try to book you in for an appointment. Could you please email our Communications Team on communications.cnwl@nhs.net with your name and phone number and we will follow this up. Thank you.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
Had longstanding issue which flared up, phoned 9am, on hold 30 mins. I explained situation. Was advised to come and wait as no appointments left. Waited about 95 mins, seen by doctor, issue now diagnosed, given medication.
Visited May 2023
Review titled Mortimer Market Centre
Replied on 22 May 2023
Hi there Thank you for sharing your experience of our service, we’re glad we were able to help. We’ll be letting the team at the centre know. Thank you.
Information supplied by Central and North West London NHS Foundation Trust