MSI Reproductive Choices - West London National Treatment Centre (Ealing)
87 Mattock Lane, Ealing, London, W5 5BJContact details and opening times
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Reviews
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Review titled Absolutely shocking
Rated 1 star out of 5
by James - Posted on 10 July 2024
They have mixed gender toilets but I wasn’t aloud up stairs with my partner I asked why not they send males not aloud upstairs, thought we was on this equal opportunity with the toilets
Visited July 2024
Review titled MSI Reproductive Choices - West London National Treatment Centre (Ealing)
Replied on 13 July 2024
Dear James, Thank you for your feedback, we are sorry you had a negative experience visiting our West London clinic. The rule in the clinic is that "visitors" are not allowed upstairs, and this is to protect our clients privacy on that floor. Visitors are asked to remain in the main waiting area on the ground floor. We are sorry you have been told "males" are not allowed as that's not the rule. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
Information supplied by MSI Reproductive Choices