Neasham Road Surgery
186 Neasham Road, Darlington, County Durham, DL1 4YLContact details and opening times
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Review titled Poor reception
Rated 1 star out of 5
by Dominique LY - Posted on 27 January 2025
I called this morning, the 27th of January 2025 at 7.59 to book an appointment on behalf of my wife. Our concerns was about he late period. I’ve told first that they don’t deal with this issue. Also it’s not an emergency. I understand that there’s definitely some cases more urgent. However, we need to be sure that nothing is on the way. We are not nurse neither doctor. But the way I’ve been received thru the phone is quite weird. As all calls are being recorded for training and purpose. I’m happy for you to listen to this record. I think and it’s my own opinion, that the first contact and especially when you run to call at 8 am to be first in line should be warm welcome from the surgery. I’ve been asked next if it’s painful. She doesn’t suffer in any way, however our concern is that she already did three pregnancy tests which are all negatives and so the late in her period calls our attention to be checked against a blood test. So I’ll call after 10am as requested. But definitely, I would recommend some training to the reception lady to be a little bit more receptive. May you need to get in touch, I’ve confirmed my email address.
Visited January 2025
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