Newmedica Eye Health Clinic & Surgical Centre - Northampton
Unit 2, Westbury Court, Anglia Way, Moulton Park Industrial Estate, Northampton, Northamptonshire, NN3 6JAContact details and opening times
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Reviews
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Review titled an A star Plus Professional Practice team
Rated 5 stars out of 5
by Kantaben Kaushika Shah - Posted on 03 November 2023
From my first contact via a telephone call after a referral made by my Specsavers optician, to a thorough initial assessment checking out all the relevant eye tests and a few weeks later called in for another visit to explain in full detail the resuts of my previous NHS test results received from NGH, even explaining the state of glaucoma in my right eye and the risks involved whilst a cataract operation is carried out and the consultant coming after me as I made my way out to check whether I had understood the risks involved and giving me a further explanation. This was a great reassurance for me that "All will be well" after having felt a bit apprehensive and nervous. I already felt "cared for by the whole team". I was given choices when to have the cataract op done and I chose a suitable date after coming back from holidays abroad as I was made aware that flying was not something I could do very soon after a cataract op. The date chosen then had to be further delayed as I had antibiotics in my system which would be a risk of infection as fully epxlained to me by the admin staff. I was very disappointed - however, I looked upon it positively as "must be a very good reason for this to happen". Finally, the day of the actual op came and I was very calm and reassured that all will be well. I went in early and checked if it was at all possible to be seen earlier. Calls were made to find out and I was informed that once the discharges were done, staff would come down to inform. A long wait in the waiting room with calming music and a lovely colourful moving picture video, all experienced therapuetically with a lovely cup of tea. The time came when I was called in with another patient and we went up to the surgical ward. From this moment, the whole team made me feel so calm and relaxed and I was not even nervous at all. There was a delay due to having been prescribed antibiotics only the same morning which meant my eyes needed to be checked again by the consultant to check the situation. I was rest assured by the consultant that my eye was ok and he could go forward with the operation. The surgical team from checking out my application thoroughly several times to putting in my eye drops and putting me at such ease that I just went with the flow. One person held and soothed my hand whilst the operation was being done. The consultant was very thorough explaining the process and I never felt any discomfort or pain. Within a few minutes, I heard, "It's complete" I was then led very comfortably to the waiting area with a nice hot cup of tea and a biscuit whilst the discharge team went through the do's and don'ts with me. I was always given time to ask questions and reassured with the answers. Finally, led out all the way down by one of the expert team to my waiting companions downstairs and realisation that my first cataract operation had been very successful. No pain felt at all even on day 3 now. Thank you so much to the whole A star + team
Visited November 2023
Newmedica Eye Health Clinic & Surgical Centre - Northampton has not yet replied.
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Review titled Cataract Surgery - Blooming marvelous
Rated 5 stars out of 5
by Steve Pollard - Posted on 02 November 2023
What a brilliant experience from Opticians referral to 1st consultation and then Cataract Surgery took Two weeks. Like others I was very anxious but after speaking to the excellent consultant in Northampton I had accurate and up to date info about what was the process was and felt very reassured. After surgery I had a light itch (like a spec of sand) for an hour or so which soon cleared and within 2 days my vision was outstanding, such a change to colours and clarity of sight. Thank you all so very much.
Visited October 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Northampton
Replied on 18 January 2024
Dear Steve Pollard, Thank you for taking the time to leave a review. We are pleased that we could help with your treatment quickly and that you found our team were informative and helped you feel at ease throughout your journey with us. We appreciate you taking the time to recommend us. Best wishes, Newmedica patient care team
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Review titled Excellent clinic
Rated 5 stars out of 5
by Joan Paintin - Posted on 06 September 2023
I was very nervous about the cataract surgery but, everyone was so kind and put me at ease. I had someone to hold my hand during the surgery. I was well and truly looked after from my first assessnent visit to the day of the surgery. Thank you all for your kindness
Visited September 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Northampton
Replied on 03 October 2023
Dear Joan Paintin, thank you for taking the time to leave us feedback. We are delighted to hear that you had a good experience and that our team helped you feel at ease throughout your journey with us. We appreciate you taking the time to recommend us. Best wishes, Newmedica patient care team
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Review titled Compassionate and Professional
Rated 5 stars out of 5
by Robert - Posted on 05 September 2023
Like many others before me I was very anxious about having the surgery but had no real choice if I wanted to continue enjoying the pastimes and activities I love. From the initial assessment to undergoing the surgery I was treated by all staff in a friendly and compassionate way. In fact their relaxed and professional manner had a calming effect on me too. Post surgery I am amazed at how my sight has improved in just a few hours/days - I can now see clearly again. The visual difficulties and dullness of living with cataracts are gone..
Visited August 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Northampton
Replied on 03 October 2023
Dear Robert, thank you for taking the time to leave us feedback. We are delighted to hear that you had a good experience and that our team helped you feel at ease throughout your journey with us. We are pleased that the visual difficulties and dullness of living with cataracts are now gone and that you are amazed by how much your sight has improved. We appreciate you taking the time to recommend us. Best wishes, Newmedica patient care team
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Review titled Experience
Rated 3 stars out of 5
by Penny - Posted on 27 July 2023
Whilst attending appointment today my daughter who had taken me was refused entry with my two well behaved grandchildren the reason being it was a busy clinic there were five people waiting I was considerably upset by the attitude of staff refusing entry my grandchildren had with them their books to read and there were plenty of seats to sit in they could if necessary have sat on the floor, they would have had to wait in the car for an hour
Visited July 2023
Newmedica Eye Health Clinic & Surgical Centre - Northampton has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
I was greeted by friendly staff and was seen almost immediately I was told what the eye drops were for and what to expect eg stinging. Before the operation everything was explained to me and told to keep looking at he light , that’s all I had to do I was made comfortable on the operation table I felt quite nervous but soon able to relax and everything was soon over A very welcomed cup of tea was then given to me
Visited June 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Northampton
Replied on 29 June 2023
Thank you for taking the time to leave a review. We are pleased to hear that you had a good experience with us and that our team helped you feel at ease. Best wishes, Newmedica patient care team
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Review titled Great Care!
Rated 5 stars out of 5
by Yohana Kahsay - Posted on 03 April 2023
The staff was amiable. It made me comfortable. Clean place. The waiting room downstairs was good with relaxing music. Waiting time for consultation and surgery was very quick. Apart from that, the waiting room upstairs was very cold. Some heating would be nice. :)
Visited April 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Northampton
Replied on 11 April 2023
Dear Yohana, we are delighted to hear that you had a good experience and felt comfortable and relaxed during your visit. Thank you for your feedback regarding the heating in the upstairs waiting room and we will look into this. Best Wishes, Newmedica patient care team
Information supplied by New Medical Systems Limited