Newmedica Surgical Centre - Grimsby
Newmedica, 1st Floor, Cromwell Primary Care Centre, Cromwell Road, Grimsby, DN31 2BHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never answer calls or callback
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2025
My partner was referred to Newmedica for an appointment. They send texts advising to call if there is a problem. He has now left 3 messages over the last 3 days as they are always too busy to answer calls. So far he has not received a call back. Shocking customer service
Visited January 2025
Review titled Newmedica Surgical Centre - Grimsby
Replied on 04 February 2025
Thank you for sharing your experience. We’re sorry to hear it didn’t meet your expectations. We agree that waiting for a call back for 3 days isn’t acceptable and we can assure you that your needs and care are important to us. We’d like to get in touch with you, so can you please contact our Outpatient Manager on northeastlincs.cos@nhs.net as soon as you’re able to. Best wishes, Newmedica Patient Care team.
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Review titled Good treatment untimely correspondence
Rated 4 stars out of 5
by Alan Ibbitson - Posted on 14 November 2024
I had YAG Laser follow up treatment which was very good and very carefully administered. My appointment was 29th October and had been arranged several weeks ahead. I received my appointment notification and explanatory documents on the 13th November. The date on the letter was 5th October so the administration and posting delay was over 1 month. It was frustrating as these important documents should be read before the procedure. Shame, good medical care let down by poor admin performance.
Visited October 2024
Newmedica Surgical Centre - Grimsby has not yet replied.
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Review titled Treatment at its best
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
Extremely professional care by all members of staff. I was kept informed of everything that was happening and felt confident and reassured during all the time I was there. I felt very fortunate that I was being treated by Newmedica.
Visited October 2024
Newmedica Surgical Centre - Grimsby has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Paul - Posted on 05 October 2024
I had to have cateracts done in both eyes which of course I was nervous about but from the moment I walked in I was made to feel at ease and nothing was too much trouble. The staff were truly professional and I was not hurried or rushed I had as much time as I needed to ask any questions which were answered. The practice was spotless everything was clean and tidy. Overall I would recommend them to anyone. I could not fault them and they made what could have been a traumatic experience into a good one. I have the greatest respect for all the staff and would not hesitate to use them again if the need arises. 100% professionals.
Visited September 2024
Newmedica Surgical Centre - Grimsby has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Moira Dobbs - Posted on 22 August 2024
I was very nervous when I came for my first visit but the staff were amazing and put me at ease from the beginning. I would like to thank Ed who did both eyes and would recommend anyone to have it done. It has made a massive difference to my life.
Visited August 2024
Newmedica Surgical Centre - Grimsby has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Jeffrey benson - Posted on 16 July 2024
I would like to say it was first class service very clean and very professional to all the team would highly recommend the service
Visited July 2024
Newmedica Surgical Centre - Grimsby has not yet replied.
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Review titled Very satisfied
Rated 5 stars out of 5
by Patricia June Hytch - Posted on 30 June 2024
All the staff were approachable, friendly and informative. They made sure I understood the risks involved and how to take care after the operation.
Visited June 2024
Newmedica Surgical Centre - Grimsby has not yet replied.
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Review titled Good clinic
Rated 5 stars out of 5
by Barrie Thomas - Posted on 20 June 2024
On arrival at clinic I was greeted by friendly reception staff. I was then processed through the system by friendly efficient members of staff, concluding with my surgeon who treated my cataract with great care, post op follow up calls as promised
Visited June 2024
Newmedica Surgical Centre - Grimsby has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by David Phillips - Posted on 30 May 2024
I found my experience was first class from initial contact all the way keeping me informed at each stage of the procedure. Extremely happy with the procedure and the amazing result. Thank you to everyone involved in my procedure.
Visited May 2024
Newmedica Surgical Centre - Grimsby has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Adrian Thomas - Posted on 13 June 2024
Extremely punctual and a very friendly atmosphere throughout. I really could not have asked for better service. Thanks to all concerned with my treatment.
Visited May 2024
Newmedica Surgical Centre - Grimsby has not yet replied.
Information supplied by New Medical Systems Limited