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NHS Berkshire Talking Therapies

Fitzwilliam House, Skimped Hill Lane, Bracknell, Berkshire, RG12 1BQ

Contact details and opening times

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Disgusting

    Rated 1 star out of 5

    by Anonymous - Posted on 13 February 2024

    They cancelled my therapy overall because i missed one appointment even though my therapist constantly missed my appointments or called half an hour later than he was supposed to. Ridiculous, imagine if i really relied on my talking therapy sessions to get by… disgraceful

    Visited January 2024

    Report as unsuitable

    Review titled NHS Berkshire Talking Therapies

    Replied on 27 March 2024

    Dear patient, Thank you for your posting and I am sorry to learn that you have experienced problems when arranging appointments with our Talking Therapies service. This must have been very frustrating for you. Please contact me directly, in confidence, so that we can discuss your experiences in greater detail and provide you with a full response. Alternatively, you could contact Healthwatch for assistance. Healthwatch are the consumer champions for health and social care. Further information can be found here: https://www.healthwatch.co.uk/ Kind regards, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust

    Report as unsuitable

  2. Review titled Made me feel so much worse

    by Anonymous - Posted on 17 October 2024

    I began therapy for my extreme anxiety I was experiencing. Firstly, the waiting time for my first appointment was over 2 months long. When it came to meeting my therapist, she sounded like a robot reading off a script. When i was explaining how I felt, all she ever said was ‘yeah’, ‘mhm’, ‘that’s hard’. I didn’t feel heard or cared for at all. In my second appointment, things got worse, I hadn’t even built a level of trust with her because of how much she sounded like she didnt care. She had the audacity to ask me if she could record our sessions for her university work that she was doing at the time? When I had literally poured out all of my emotions - asking to record the calls was the most i’ve ever heard her speak. If i could say her name here, i would, because she is definitely not an asset to the NHS team, and i wish the absolute best for anyone else who’s stuck with her as their therapist. I did not improve and felt the same from the next couple sessions so I decided to end the treatment. Do not recommend.

    Visited September 2023

    Report as unsuitable

    Review titled NHS Berkshire Talking Therapies

    Replied on 28 October 2024

    Dear Patient, Thank you for your posting and I am sorry to learn that you are unhappy following contact with our Talking Therapies service. Please contact me , in confidence, so that we can discuss your experience in further detail and provide you with a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Healthwatch are the consumer champions for health and social care. Further information can be found here: https://www.healthwatch.co.uk/your-local-healthwatch/list Kind regards, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust. Tel: 01189043467 E Mail: pals@berkshire.nhs.uk

    Report as unsuitable

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