NHS Berkshire Talking Therapies
Fitzwilliam House, Skimped Hill Lane, Bracknell, Berkshire, RG12 1BQContact details and opening times
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Reviews
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
They cancelled my therapy overall because i missed one appointment even though my therapist constantly missed my appointments or called half an hour later than he was supposed to. Ridiculous, imagine if i really relied on my talking therapy sessions to get by… disgraceful
Visited January 2024
Review titled NHS Berkshire Talking Therapies
Replied on 27 March 2024
Dear patient, Thank you for your posting and I am sorry to learn that you have experienced problems when arranging appointments with our Talking Therapies service. This must have been very frustrating for you. Please contact me directly, in confidence, so that we can discuss your experiences in greater detail and provide you with a full response. Alternatively, you could contact Healthwatch for assistance. Healthwatch are the consumer champions for health and social care. Further information can be found here: https://www.healthwatch.co.uk/ Kind regards, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust
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Review titled Made me feel so much worse
by Anonymous - Posted on 17 October 2024
I began therapy for my extreme anxiety I was experiencing. Firstly, the waiting time for my first appointment was over 2 months long. When it came to meeting my therapist, she sounded like a robot reading off a script. When i was explaining how I felt, all she ever said was ‘yeah’, ‘mhm’, ‘that’s hard’. I didn’t feel heard or cared for at all. In my second appointment, things got worse, I hadn’t even built a level of trust with her because of how much she sounded like she didnt care. She had the audacity to ask me if she could record our sessions for her university work that she was doing at the time? When I had literally poured out all of my emotions - asking to record the calls was the most i’ve ever heard her speak. If i could say her name here, i would, because she is definitely not an asset to the NHS team, and i wish the absolute best for anyone else who’s stuck with her as their therapist. I did not improve and felt the same from the next couple sessions so I decided to end the treatment. Do not recommend.
Visited September 2023
Review titled NHS Berkshire Talking Therapies
Replied on 28 October 2024
Dear Patient, Thank you for your posting and I am sorry to learn that you are unhappy following contact with our Talking Therapies service. Please contact me , in confidence, so that we can discuss your experience in further detail and provide you with a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Healthwatch are the consumer champions for health and social care. Further information can be found here: https://www.healthwatch.co.uk/your-local-healthwatch/list Kind regards, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust. Tel: 01189043467 E Mail: pals@berkshire.nhs.uk
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Review titled Don’t bother if you have complex trauma
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
I manage incredibly well but have PTSD, C-PTSD and OCD as a result of childhood trauma. Was told to “pick a condition” to work on as though they’re not all a result of the same trauma. I have a degree in psychology, I’ve been having therapy on and off for 8 years and none of this was right. Such a dehumanising questionnaire- spoke about being sexually assaulted extensively and the next question was “have you experienced any trauma, e.g sexual assault”, was told I’d be given next steps at the end of the call but then they said they needed a week to call me. Told them I had an abusive officer in charge of my assault case and the next question was “would you call the police if you felt x way”. They don’t treat people like human beings- complex and often having disorders that are a result of experience. Would recommend if u want CBT.
Visited December 2022
Review titled NHS Berkshire Talking Therapies
Replied on 20 December 2022
Dear Sir or Madam, Thank you for your posting and I am sorry to learn that you were unhappy with the service provided by our Talking Therapies team. Please contact me directly, in confidence, so that we can discuss your experience in greater detail and provide you with a full response. We value all feedback as a means of improving our services. Alternatively, you could contact your local Healthwatch organisation for assistance. Healthwatch are the consumer champions for health and social care. Contact details can be found on our website; www.berkshirehealthcare.nhs.uk Kind regards, Trevor Lyalle Patient Advice& Liaison Service Berkshire Healthcare NHS Foundation Trust Tel:0118 9043467 E mail: pals@berkshire.nhs.uk
Information supplied by Berkshire Healthcare NHS Foundation Trust