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NHS Talking Therapies Lancashire and South Cumbria

Daisyfield Mill, Appleby Street, Blackburn, Lancashire, BB1 3BL

Contact details and opening times

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Help others by sharing your thoughts and experiences about NHS Talking Therapies Lancashire and South Cumbria.

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Reviews

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  1. Review titled didnt help me at all

    Rated 1 star out of 5

    by Anonymous - Posted on 28 October 2023

    I was looking for help due to depression and trauma which was causing problems including self harm. Had to wait 10 months for my first appointment. I have autism and my therapist wasn't told, they didn't even know anything about autism. Therapist kept telling me to "just do things that make me happy". They said I can't be that bad because I feel joy sometimes, they told me "you can't just expect to be happy all the time", they knew that wasn't what I meant. They were always forgetting things I said, for example they kept telling me to spend time with my mother, and I had to say "I can't, she's emotionally abusive" every single appointment. Had to fill out a long survey every week with the same questions, there was sometimes someone else in the room on the video calls. Therapist had very basic mental health knowledge, the same things I was reading in children's self help books aged 8. Made me write a "mood diary" which was just boring and pointless, when I told them it wasn't working they just said "well just do it anyway" Just didn't help me at all, I don't want to look for help anymore.

    Visited May 2023

    Report as unsuitable

    Review titled NHS Talking Therapies Lancashire and South Cumbria

    Replied on 10 November 2023

    Thank you for your feedback, it helps us to understand where things are going well and what could be improved. We would like to look into this further for you, but we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.

    Report as unsuitable

    Provided by Care opinion

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Information supplied by Lancashire & South Cumbria NHS Foundation Trust