NHS Talking Therapies Liverpool
151 Dale Street, Liverpool, Merseyside, L2 2AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Contact…. Disappointing Outcome
Rated 1 star out of 5
by Anonymous - Posted on 30 September 2024
First point contact staff were great. Professional, empathetic and really listened to my requirements, answering all of my questions. Therapist contacted myself to undertake an assessment. She was polite, clear and thorough. Very professional and kind throughout. My problem lies with the outcome, calling up with a single point trauma and having to have a “phased approach”. This is just one big waste of time. Looks like I will be paying privately (as usual). So disappointed with the service.
Visited September 2024
NHS Talking Therapies Liverpool has not yet replied.
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Review titled Awful service - completely unprofessional
by Anonymous - Posted on 03 July 2024
Completely awful experience here, have the cheek to cancel your support if you miss sessions “due to their policy” but this is never explained to you beforehand so I don’t know how you would know this. I have been let down by therapists multiple times and the recent one cancelled on the day and then again the week later and then said she couldn’t do the week after that. Then had the cheek to say I had missed too many sessions. Read other reviews on how dire this service is so I should have known really. If you want your mental health to get worse then this service will do it. The way I have been spoken to and misinformed by one therapist, in particular, in this place is shocking. My mental health is worse than ever after going here. I’m not even sure they are actually qualified. Please go somewhere else for help if you can. This place will be a constant disappointment and keep changing or cancelling appointments and then blame you when you have to cancel for genuine reasons. Terrible service. This is supposed to help people, not make them more stressed and upset than before. Get better help elsewhere if you can as this sort of thing needs to be dealt with by qualified, professional, and kind people and this was not my experience at all.
Visited June 2024
NHS Talking Therapies Liverpool has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Wendy Cowley - Posted on 15 February 2024
I am now having face to face counselling at Blackburn house liverpool so have cancelled my talk therapies with you but I want to Thank you so much for all the support you have given me in the meantime, My therapist from talking therapies has been really supportive an so helpful to me whilst going through this bad journey. Im also putting all the crisis an emergency Numbers you have provided to me in my Address book so i will always have them handy. Once again thank you so much for all your help and support. Wendy Cowley.
Visited February 2024
NHS Talking Therapies Liverpool has not yet replied.
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Review titled Great CBT therapist
Rated 5 stars out of 5
by Jean Borrows - Posted on 12 January 2024
The therapy I received was excellent. I wanted to sort out why I dealt with things in a certain way due to childhood abuse. Unfortunately several dramas happening in my life prevented me from achieving this. After discussion with my therapist I decided to discontinue my therapy. Again therapist was excellent sending information I could peruse and use
Visited November 2023
NHS Talking Therapies Liverpool has not yet replied.
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Review titled Felt unsupported
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
Sadly my experience with Talk Liverpool was not what I expected. I was put onto Silvercloud (CBT via my laptop) I found it muddled and with no explanation. I tried to contact via email for help and was told someone would contact me, this never happened, emailed numerous times no response, tried to call and phone rang out then just went dead. The next thing I know is, I have been discharged for not using Silvercloud, which Is untrue as I have tried...I feel this is a shoddy service and really needs looking at. Really disappointed.
Visited December 2022
NHS Talking Therapies Liverpool has not yet replied.
Information supplied by Mersey Care NHS Foundation Trust