Norwich Practices Health Centre (Walk-In Centre)
Rouen House, Rouen Road, Norwich, Norfolk, NR1 1RBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Norwich Practices Health Centre (Walk-In Centre).
Reviews
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Review titled Worth the wait…
Rated 5 stars out of 5
by Jeannie - Posted on 24 June 2024
Mid morning on Sunday in June the clinic was packed and my wait was assumed to be two hours, which it was almost to the minute. But it was so worth it for the wonderful care and consideration shown to me by the doctor. She eased my suffering, physical and mental, and telephoned for a hospital appointment the next day. So pleased I was patient and waited.
Visited June 2024
Review titled Norwich Practices Health Centre (Walk-In Centre)
Replied on 25 June 2024
Dear Jeannie This is great to hear, thank you so much for taking the time to review Norwich Walk-in Centre! Best wishes from the Team
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Review titled Excellent 10/10 doctor
Rated 5 stars out of 5
by Paula Furness - Posted on 16 June 2024
I would like to leave a fantastic review for the doctor at the Norwich Walk in centre Treated me back to health 100% kept in touch as promised and I am all better now Lovely doctor couldn’t have asked for better treatment, would love her as my GP So nice to have a lovely doctor 100% happy with the walk in centre I would recommend to everyone to ask for her if possible Excellent thank you Dr P
Visited June 2024
Review titled Norwich Practices Health Centre (Walk-In Centre)
Replied on 17 June 2024
Dear Paula Thank you so much for taking the time to write your lovely review! We are so pleased our doctor and staff were able to bring you back to full health and you were happy with the service received. Great stuff! Kind regards from the Walk-in team
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Review titled Not great
Rated 2 stars out of 5
by Anonymous - Posted on 27 January 2024
The waiting time is unacceptable, 2.5 hours trying to stop my 2 year old having tantrums as she is unwell and obviously doesn't understand that we have to sit in a too hot, overcrowded room for a long time before being seen. The staff show no empathy, it's like we are just cattle waiting to be seen as quickly as possible. Last time I went for myself the nurse googled the flu and read it out to me in a very patronising manner and refused treatment. Went to my GP 2 days later and prescribed antibiotics as I had a bad throat infection not the flu. There are a lot of people living in Norwich and surrounding areas, they need more than a handful of doctors working here.
Visited January 2024
Review titled Norwich Practices Health Centre (Walk-In Centre)
Replied on 19 March 2024
Dear patient, we are so sorry to hear this. If you would like us to look into this for you please email nwicb.complimentsandcomplaints.onp@nhs.net with your details. Best wishes from the team.
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
Arrived at 2pm on a Saturday afternoon 4 hour wait but well worth it to get sorted.Seen by a wonderful lady who gave me prescription to sort my problem.5 star service with a smile . where would we be without you.thankyou.
Visited November 2023
Review titled Norwich Practices Health Centre (Walk-In Centre)
Replied on 19 March 2024
This is so nice to hear! Thank you so much for taking the time to review us and we are glad we could help you. Kind regards from the team.
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Review titled Efficient, kind and professional
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2023
I went with my 3 year old on a thursday morning after the GP said they had no appointments. The nurse we saw was very quick and kind and we only waited 30 mins to be seen. What a vital service. Thank you
Visited November 2023
Review titled Norwich Practices Health Centre (Walk-In Centre)
Replied on 19 March 2024
Dear patient, thank you for your kind words and we are happy we could be of assistance. All the best from the team.
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Review titled Excellent Service.
Rated 5 stars out of 5
by Ron Cornell - Posted on 07 August 2023
Unable to get a GP appointment I travelled to Norwich to The Walk in Centre in Rouen Road for a minor but painful ailment... Swimmers Ear. I was seen by a wonderful Doctor within 35 minutes who issued me with Antibiotic ear drops. Wonderful and efficient place, thank you.
Visited August 2023
Review titled Norwich Practices Health Centre (Walk-In Centre)
Replied on 15 August 2023
This is just the kind of ailment we are here to help with and great to hear you were pleased with the service. Thank you!
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Review titled Amazing service!
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
The walk in centre are amazing! My 5 year old boy was poorly and my local GP refused to see him as I phoned after 8.30 am. But the walk in centre were there, they saw him, diagnosed and prescribed treatment! Absolutely flawless service!
Visited July 2023
Review titled Norwich Practices Health Centre (Walk-In Centre)
Replied on 14 July 2023
This is precisely what we are here for and we are glad we could help your little boy :) Thank you so much for your five-star review!
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Review titled Brilliant!!!
Rated 5 stars out of 5
by Mrs K J HUNT - Posted on 01 July 2023
Despite being extremely busy I was greeted by helpful friendly staff and advised that there was a significant wait time but was seen in around an hour/hour and a half. The nurse who treated me was extremely patient, friendly and helpful and sorted muly issue efficiently.Really happy with the service.😁💜
Visited July 2023
Review titled Norwich Practices Health Centre (Walk-In Centre)
Replied on 06 July 2023
Thank you, Mrs Hunt! We're really pleased we could help you and grateful to you for taking the time to review us :)
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Review titled Thank you!
Rated 5 stars out of 5
by Elizabeth Leggett - Posted on 27 May 2023
Would just like to thank the lovely staff at the practice , in particular the nurse practitioner who saw me this evening .Despite being very busy and at it's full capacity of patients , he took time to listen to my worries and decided that due to my underlying health problems I needed to be seen - had he not been so helpful and efficient at his job the problem would most definitely have got worse and I could have become very unwell so I am very grateful I was able to be treated so quickly.
Visited May 2023
Review titled Norwich Practices Health Centre (Walk-In Centre)
Replied on 06 July 2023
You are most welcome Mrs Leggett! We really appreciate such lovely feedback and are pleased we were able to prevent any decline in your symptoms.
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Review titled Wonderful staff great service
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2023
I went along on my Pharmacist’s advice after a long period of feeling very unwell with cold and cough. I am 78. They prioritised me because I was old and feeling a bit faint and they could not have been kinder or more efficient. I attended with a mask on as they would not stay well themselves for long otherwise.
Visited January 2023
Review titled Norwich Practices Health Centre (Walk-In Centre)
Replied on 06 July 2023
We always try to prioritise those who may be clinically vulnerable and it's lovely to hear that this is appreciated. We are also grateful to your consideration of others in wearing a mask when you had a cough and cold. Thank you!
Information supplied by Norwich Practices Limited