Nottingham NHS Urgent Care Centre
Seaton House, City Link, Nottingham, Nottinghamshire, NG2 4LAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient emergency treatment
Rated 5 stars out of 5
by Owen - Posted on 07 September 2024
We arrived and were checked in and within 12 minutes we were being assessed- triaged by - Within about 45 minutes I was given an X-ray After a longer wait the nurse - called us through - apologised for the delay - explained why - and bandaged the fractured hand with a splint. She was professional efficient sensitive and offered me some painkillers. made me an appointment at the hand fracture clinic at QMC and offered me advice re managing the pain until I was seen by a specialist. The whole procedure took 2 1/2 hours. The UTC was moderately busy - information scrolling on screens gave clear and appropriate information about - the centre - waiting times - numbers being treated - and conditions that could and could not be treated there. Overall we feel that we received good care by professional caring staff - and left feeling well treated
Visited September 2024
Nottingham NHS Urgent Care Centre has not yet replied.
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Review titled Rude and lack of empathy
by Anonymous - Posted on 15 May 2024
I was referred to UTC from a private GP, triage was brilliant and super attentive. I waited 7 hours to be seen by a nurse who was shouting people’s names and waving them in from afar. Before I even sat down she said I was fine. The lady didn’t listen to what I had to say about my symptoms, instead she dismissed my experience and the GP I had seen prior to this. I was crying as I was in so much pain, so she decided to put down all my symptoms to depression, without asking how I was feeling or understanding anything I had to say. I told her multiple times that I don’t have depression, I’m just in a lot of pain and I feel incredibly unwell; however she had already made up her mind that it was depression and all of my symptoms were false/I was exaggerating. I felt completely humiliated and as if I was insane. It’s made me never want to go to the doctor or recieve medical attention ever again in fear that I’ll be told it’s all in my head.
Visited May 2024
Nottingham NHS Urgent Care Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Tony Sandland - Posted on 06 December 2023
Very impressed with the Doctor - showed tremendous patience interest and enthusiasm - listened carefully - discussed options and took decisive action.
Visited December 2023
Nottingham NHS Urgent Care Centre has not yet replied.
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Review titled Bad Experience
Rated 2 stars out of 5
by Anonymous - Posted on 19 August 2023
Experience in clinic today was horrible. The two nurses one more senior had no empathy and were rude with attitudes. My daughter was in tears. Unprofessional unforgivable treatment.
Visited August 2023
Review titled Nottingham NHS Urgent Care Centre
Replied on 21 August 2023
Many thanks for leaving your feedback about the Urgent Treatment Centre. We would like the Head of Service to apologise for the experience you have described, and look into what happened with the Nurses involved. Please get in touch via our email address and we will ensure you are contacted. ncp.customercare@nhs.net Many thanks, Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
I arrived at the centre at around 7am, explained what was wrong to the receptionist who was extremely polite and helpful. I sat down and waited less than 5 minutes to be seen. The gp was so helpful and clear. It was a quick efficient service.
Visited August 2023
Nottingham NHS Urgent Care Centre has not yet replied.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by A Murray - Posted on 27 August 2023
The receptionist was personable and helpful. After a very short wait, I was treated for an arm wound following a fall. I was very impressed by the care and treatment I received from the Clinical practitioner. Thank you!
Visited August 2023
Nottingham NHS Urgent Care Centre has not yet replied.
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Review titled Kind fast and medically spot on
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
Went around 10 and left 11.30 so really fast …had stupidly lost a cotton wool bud in my ear ..difficult for them to get out but they calmly efficiently got it out of my ear. No judgment on my stupidity …thanks to everyone there
Visited August 2023
Nottingham NHS Urgent Care Centre has not yet replied.
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Review titled Credit to the NHS
Rated 5 stars out of 5
by Pete White - Posted on 27 August 2023
Had to visit as I had some insect bites which had become infected. In and out with prescription in my hand in less than an hour. All staff from receptionists to Dr were pleasant and down to earth.
Visited August 2023
Nottingham NHS Urgent Care Centre has not yet replied.
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Review titled I could not have asked for better treatment
Rated 5 stars out of 5
by Gerry - Posted on 06 July 2023
Everything was explained, a prescription was given, x-rays, BP, temperature taken, INR blood, and Sugar-level. I left a new person to whom went in. Thanks to all!
Visited July 2023
Nottingham NHS Urgent Care Centre has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2023
Wonderful and welcoming security staff, staff on reception and medical professionals. They were all great at reassuring my little boy who was nervous and were polite, professional and friendly. Thanks so much
Visited June 2023
Nottingham NHS Urgent Care Centre has not yet replied.
Information supplied by Nottingham CityCare Partnership