Old Swan Walk In Centre
Crystal Close, Crystal Close, Liverpool, Merseyside, L13 2GAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My assessment today
Rated 5 stars out of 5
by Peter Macilwee - Posted on 27 July 2024
I had a very detailed and extensive examination today from an excellent practitioner. Very thorough and a rarity in my experience of current services. The practitioner and the team are a credit to the NHS.
Visited July 2024
Old Swan Walk In Centre has not yet replied.
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Review titled Useless Triage
Rated 1 star out of 5
by Paul O'Donnell - Posted on 24 May 2024
I'm two weeks out of major abdominal surgery and I had to come here to get staples removed. I left after two plus hours, because my pain killers had worn off and they felt someone who arrived an hour after me with an insect bite they got on holiday in Spain was more urgent than me. I think there were five clinicians in there (excluding triage nurses and phlebotomy) and in those two hours they only saw eight patients between them, and three of them had a 20 minute gab in view of the waiting room. However, the second you cancel and walk out, they panic and even phoned me on the way home. I assume my walking out will look bad on their stats. I will try again at Garston, after a rest and more pain killers, but this is the last ever time I even try Old Swan. The place needs a full review and probably new management.
Visited May 2024
Old Swan Walk In Centre has not yet replied.
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Review titled Lack of expertise
Rated 1 star out of 5
by Netty - Posted on 10 March 2024
Some of the triage staff abrupt As a qualified nurse. I felt attitude was poor My husband had difficulty breathing and was told we think you need to see yourGP The general feel of the place was poor and unprofessional. Where are the doctors ??
Visited March 2024
Old Swan Walk In Centre has not yet replied.
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Review titled Extremely Poor Service and long waiting
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2024
Had to wait nearly 3 hours just to get a new dressing which only takes 5-10mins. This is really wasting every single persons time which is ridiculous and sad. Half of the day just wasted for a 5-10 mins consultation. Everytime you go into this walk in it is always short staff, why this service is not been monitored and increase staff and facilities to cater the demand??. Please look into this matter asap to improve the efficiency and effectiveness for a better service. Poor patients have to wait 4 hours which is not right at all !!!
Visited February 2024
Old Swan Walk In Centre has not yet replied.
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Review titled Service
Rated 1 star out of 5
by Brenda - Posted on 22 November 2023
Arrived at9.20 ,triarged quite quickly needing one part stitch on my face removing ,after two and half hours waiting had to leave without being seen due to another commitment, not happy with service at all
Visited November 2023
Old Swan Walk In Centre has not yet replied.
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Review titled No respect or dignity nurses in phlebotomy
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2023
Came to have blood taken. I was told to sit down, one nurse had containers of food scattered over the desk and asked date of birth. It felt like her lunch hour was being disturbed by me. The other one hummed in a distracted manner and briefly made an indiscernible comment to her mate as she took blood. She made no efforts to ask if I was ok with the procedure. It felt like being on a production line.There was no interaction at all. They came across as sloppy and ignorant, won't be coming back. Please employ some professionals (or at least hygienic with some personality) in here! No respect or dignity shown.
Visited July 2023
Old Swan Walk In Centre has not yet replied.
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Review titled Why bother
Rated 1 star out of 5
by Karl - Posted on 04 July 2023
I really find it difficult to understand what a walk in centre is really for through my experiences 4 in total in the last 2 years they have been zero help . They don't even issue antibiotics or penicillin when needed . I've personally found them to be quite useless. Usually it's a 2 hour wait to told wait and see your own doctor . If your lucky in a week or two.
Visited July 2023
Old Swan Walk In Centre has not yet replied.
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Review titled Completely dismissed.
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2023
I attended the clinic at the beginning of May 2023 in regards to concerns I had about my ear. I was unable to get a doctors appointment during the week, and I was in excruciating pain. It was swollen and started to bleed, clearly an infection, so following advice from 111, I visited Old Swan walk-in centre. After waiting for 4 hours, I saw 2 ladies who were extremely rude, one of them didn’t even greet me and spoke about me as if I was not in the room. One of the ladies after looking at my ear told me there is nothing wrong with me and “it was all in my head” and this was all brought on by me stressing over my ear, even though I had tissue with blood on from the waiting room! I finally was able to see a doctor over my ear at a practice as it was still bleeding, and they were shocked about what the walk-in nurses had said, as well as telling me I had an infection in my ear as well as an abscess that had grown in it. I was prescribed strong antibiotics due to the nature of how bad my ear was. Would not recommend this clinic, I was completely dismissed and felt uncomfortable due to the experience I had on this given day. The staff on reception were really helpful, as was the triage nurse. Just a shame the 2 nurses that saw me altered my experience and didn’t give me the care I needed.
Visited May 2023
Old Swan Walk In Centre has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
I was told that , they couldn’t do anything for me and that my eye and cheek and under ear swelling would go on it’s own … felt around the swelling and said, there are no lymph nodes around your ear at the front! Well isn’t true .. as the doctor told me the next day .. as my swellings had got worse, that yes there was and I had a bad infection and gave me antibiotics straight way . I was made to feel like I’d wasted their time … when I’m turn , they had wasted mine !
Visited March 2023
Old Swan Walk In Centre has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
Every time I've been to this walk it's been a complete waste of time you can be really unwell and nobody cares an out of hours gp told me to come here to be looked at today he also said he thinks I need antibiotics but he said i should get looked at incase it was worse and needed to go to hospital so I was looked at and I was given the wrong information I need antibiotics and they wouldn't give me them a few years ago I came here and they said the same thing and I ended up with septic tonsillitis I was really bad she had a quick look at the back of my throat didn't ask me anything and said today they want you in and out with no care I'm in agony I can sleep I'm taking the maximum amount of pain relief I've been like this 7 days and to leave me like this is disgusting
Visited March 2023
Old Swan Walk In Centre has not yet replied.
Information supplied by Mersey Care NHS Foundation Trust