Pepperville House
Fort Road, Wick, Littlehampton, West Sussex, BN17 7QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Would not recommend it to anyone
Rated 1 star out of 5
by Elena Nevzorova - Posted on 12 August 2024
Today was a second attempt to get help with my mental health and I'm not sure what to take out of it. First time I attended was very inconsiderate from the person I've seen. I have been asked the questions about how I wanted to end my life in the first minutes of the appointment. I didn't feel comfortable to talk about it to the person I just met so I left. The second referral from my GP could not bring me mo confusion. I had an hour talking about my problems and was given a leaflets how to help myself in critical situations. That's all. I do appreciate the information of course, I have used the services the practice recommended in the past so not much help. My only question is what is the purpose of this Pepperwile House? No Professional help or advice was given. I'm shocked
Visited August 2024
Pepperville House has not yet replied.
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Review titled Poor culture
by Ryan - Posted on 23 July 2024
After 7 months on off experience with a high turn over of staff, this has caused me more distress meaning I have been unable to resolve or attempt to resolve my initial mental health crisis in January 2024. It’s very sad as I have been asking for help for 6 months and been wrongly prescribed medication, taken off medication without consent or agreement and I have had a letter with incorrect information written about me from someone of seniority. I do not recommend this service if your acutely unwell
Visited July 2024
Pepperville House has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2023
I have eupd and I have been under the mental health service for years I moved and fell under pepperville catchment area. I was refused service multiple times after telling them how low I was feeling and I was finding it difficult to leave the house. I have a small child I look after too. I am so upset and I really feel like I've been let down by people that are supposed to help me when I feel this low it took all my strength to chase these appointments and I've been left feeling hopeless
Visited January 2023
Review titled Pepperville House
Replied on 13 March 2023
We are very sorry to hear of your recent experience, we are keen to learn from your feedback and would invite you to contact our Complaints & PALS directly via pals@spft.nhs.uk so that we can discuss this further with you
Provided by Care opinion
Information supplied by Sussex Partnership NHS Foundation Trust