Ponteland Road Health Centre
169 Ponteland Road, Cowgate, Newcastle Upon Tyne, Tyne and Wear, NE5 3AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic staff
Rated 5 stars out of 5
by Laurie Taylor - Posted on 08 January 2024
I just want to say a huge thank you to the nurse that saw me tonight in triage and to the doctor who saw me shortly after. I was very upset when going to triage due to my Dad dying of a brain tumour which triggered some anxiety around the migraines l was having. The nurse was so attentive, she really listened and supported me throughout my appointment. She was fantastic! I only waited 45 minutes to see the doctor who was very thorough and listened to my symptoms. He provided an excellent service and l feel like l was really listened to.
Visited January 2024
Review titled Ponteland Road Health Centre
Replied on 09 January 2024
Thank you for taking the time to leave your feedback regarding your recent experience at the Ponteland Road walk in centre. We are pleased that the staff that you saw were attentive in listening to your symptoms and provided an excellent service for you. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
I was seen for triage assessment soon after checking in. I was later seen by a doctor and afterwards, a nurse. I had medication prescribed and sent to my pharmacy. All of this was done within 2hrs of arriving. Each staff member (Receptionist, Nurse and GP) were efficient, professional and pleasant. What an amazing service and how lucky we are to have a free national health service. Thank you.
Visited January 2024
Review titled Ponteland Road Health Centre
Replied on 29 January 2024
Thank you for taking the time to leave your feedback regarding your care at the Ponteland. We are pleased that you were seen to by staff that were efficient and professional. We will forward your feedback to the directorate, who will share with the team involved.
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Review titled Wonderful staff, totally efficient
Rated 5 stars out of 5
by Anya - Posted on 02 December 2023
I just wanted to say an enormous thanks to the staff at the Ponteland Rd centre. I came in yesterday (in the snow) with a fractured wrist. From the lady on reception, the X-ray team through to the lovely man who assessed me, everyone was fabulous, friendly, kind and put me at ease. Despite it being busy I was moved through the system efficiently and didn’t have to wait more than ten mins to see the next person. Thank you all, you’re amazing.
Visited December 2023
Review titled Ponteland Road Health Centre
Replied on 07 December 2023
Thank you for taking the time to leave your feedback regarding your care at the Ponteland Road walk in centre. We are pleased that you were seen to efficiently and that the staff were friendly and put you at ease. We will forward your feedback to the directorate who will share with the team involved in your care.
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Review titled Rude staff member
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2023
After waiting a long time to be seen, I was in with the nurse for about 20 seconds. I didn’t get to even explain what was wrong properly as the nurse seemed stressed as to how busy it was. I didn’t feel any better or had any reassurance to how I’m feeling and it was all a waste of time. The level of actual care there is appalling. It’s not any individuals fault as to how busy it is on a Monday morning.
Visited November 2023
Review titled Ponteland Road Health Centre
Replied on 23 November 2023
Thank you for taking the time to leave your feedback regarding your recent experience at the Ponteland road health centre. We are very sorry to hear about the quality of care you received and would be very interested in exploring this further. If you would be willing to discuss this and provide more details, could you please contact our Patient Experience Team on 0191 2231382 or e-mail nuth.patient.relations@nhs.net
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Review titled Turned away.
Rated 1 star out of 5
by Neil - Posted on 16 June 2023
I went to Ponteland Road Medical Practice with a gaping wound in my leg that had been bleeding for 6 hours at 9.40 pm, to be told that I couldn't be seen as they were closing in 20 minutes and the doctors would be packing away. The waiting room was deserted. Surely I could have been seen to in the 20 minutes that the surgery is allegedly still open?
Visited June 2023
Review titled Ponteland Road Health Centre
Replied on 03 July 2023
Thank you for taking the time to leave your feedback regarding your care at the Ponteland Road Medical Practice. We are sorry for your recent experience and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Unhelpful waste of time
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
3 hour wait for a nurse to open my mouth and ask me to say ah and diagnosis it’s likely viral cold and go home and take paracetamol. Absolutely ridiculous that their was no dr or bloods/urine sample can be taken, what a waist of time, maybe on arrival you should be notified that there is no doctor that can see you and then you would not waist 3 hours of your time when your sick. Second opinion pending😳
Visited May 2023
Review titled Ponteland Road Health Centre
Replied on 16 May 2023
Thank you for taking the time to leave your feedback regarding your recent experience at the Ponteland Road Health Centre. We are sorry that you had a long wait to be seen by the nurse and that you feel it was a waste of time. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Abrasive Nurse
Rated 2 stars out of 5
by Anonymous - Posted on 30 April 2023
Arrived at drop in centre, to be greeted by an uninterested receptionist, was asked for details told to wait in waiting area. Then greeted by the most obnoxious nurse who triaged me . I was then told to come back in the morning at 8am as it was too late to do anything. This was at 9.40 pm. Obviously couldn't be bothered, no one else in the centre, attitude was appalling. I wasn't from the area as catching a flight next day. Had to go back in the morning, attitude from staff on the 22nd couldn't of been more different, lovely receptionist, and amazing DR who sorted me within a timely manner. I would just like to say if the Nurse on the 21st of April dislikes her job so much, she maybe should look for a change in career.
Visited April 2023
Review titled Ponteland Road Health Centre
Replied on 10 May 2023
Thank you for taking the time to leave your feedback regarding your experience at the Ponteland Health Centre. We are very sorry that you had such a bad experience on the first day you attended, but relieved that on the second day you had a completely different experience. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled amazing doctor!!
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2023
I went to the doctor with symptoms of a kidney infection as I suspected, got seen to fast, the doctor that treated me was extremely professional and kind. he prescribed me a stronger painkiller when I asked if he was able to rather than suggesting just paracetamol, as the pain was really bad. this shows his level of compassion and high level of care. the reception staff were lovely and polite also! highly recommend. you're all a credit to the NHS and your help and time is genuinely appreciated by many. thank you all so much!!
Visited January 2023
Review titled Ponteland Road Health Centre
Replied on 21 March 2023
Thank you for taking the time to leave your feedback regarding your care at the Ponteland Road Health Care Centre in Newcastle. We are pleased that the doctor that saw to you was professional and kind and he was able to prescribe appropriately according to the level of pain you were experiencing. We will forward your feedback to the directorate, who will share with the team involved in your care.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust