Redcar Primary Care Hospital
West Dyke Road, Redcar, Cleveland, TS10 4NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled top quality service
Rated 5 stars out of 5
by terry dale - Posted on 08 May 2023
my wife hurt her wrist on saturday night went to redcar hospital on sunday morning 2 hours later checked and x rayed no breakage many thanks for quality service terry
Visited May 2023
Review titled Redcar Primary Care Hospital
Replied on 10 October 2023
Dear Terry, Thank you for your feedback regarding the care and treatment you wife received at Redcar Primary Care Hospital. Please be assured that your kind comments regarding the care and treatment received, will be shared with the appropriate staff members, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards Eve Patient Experience Officer
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Review titled Outstanding treatment
Rated 5 stars out of 5
by Rebecca Kirton - Posted on 06 April 2023
Visited with my daughter who had fallen off her scooter! Reception staff Lovely and approachable, Dr welcoming and had lots of time for us, radiographer friendly putting my daughter at ease. Impressed with the instant recall of a second x ray to rule out any broken bones. Thanks for the excellent treatment we received. Much appreciated
Visited April 2023
Review titled Redcar Primary Care Hospital
Replied on 10 October 2023
Dear Rebecca, Thank you for your feedback regarding the care and treatment your daughter received at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment received will be shared with the appropriate staff, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards Eve Patient Experience Officer
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Review titled Long waiting times
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2023
Very long waiting times was around 10 people in waiting area yet still had a waiting time of 3 hours this was on a Wednesday
Visited April 2023
Review titled Redcar Primary Care Hospital
Replied on 10 October 2023
Good afternoon, Thank you for your feedback in relation to the issue surrounding waiting times at Redcar Primary Care Hospital. I am sorry you have had cause to contact us about your experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
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Review titled Lovely people
Rated 5 stars out of 5
by Ann towell - Posted on 14 January 2023
Just want to thank the staff and the doctor I saw over this weekend, feeling quite shocked and they were so lovely and supportive, I’m not sure what the future holds but I thank you for your empathy x
Visited January 2023
Review titled Redcar Primary Care Hospital
Replied on 19 October 2023
Dear Ann, Thank you for your positive feedback in relation to the staff at the Redcar Primary Care Hospital, part of South Tees Hospitals NHS Foundation Trust. In order to pass on your kind comments, we would need to know which department your feedback relates to. If you wish to let us know, please phone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Disgruntled staff
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2023
After phoning 111 as I couldnt get a GP appointment I was told to take my little boy to Redcar primary care I was met by the member of staff who made me feel it was wrong to bring my little boy there as this was for emergencies . What was i to do, I was worried, Gp reception told me there was no appointments I was advised to ring 111 and I followed there advice . Not the welcome I needed , however my little boy has the episode he has been having that I had been worried about and the nurse witnessed it and agreed something wasn’t right . Urine was checked , and we were advised to get a GP appointment. Felt very deflated and that it was a waste of time , but we were also made to feel that to !!
Visited January 2023
Review titled Redcar Primary Care Hospital
Replied on 19 October 2023
Good morning, Thank you for your feedback in relation to Redcar Primary Care Hospital, part of the South Tees Hospitals NHS Foundation Trust. I am very sorry for your experience at the Urgent Treatment Centre. If you would like to discuss your concerns, please phone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Excellent service
Rated 5 stars out of 5
by Louise - Posted on 07 January 2023
I recently brought my elderly aunt to the hospital after a fall which resulted in bruising and a cut finger which wouldn’t stop bleeding All the staff we encountered on the day were excellent, friendly and very patient with her and I would just like to say, Thank You and keep up the great work
Visited January 2023
Review titled Redcar Primary Care Hospital
Replied on 05 October 2023
Dear Louise, Thank you for your feedback in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled Lovely people
Rated 5 stars out of 5
by Ann towell - Posted on 14 January 2023
Just want to thank the staff and the doctor I saw over this weekend, feeling quite shocked and they were so lovely and supportive, I’m not sure what the future holds but I thank you for your empathy x
Visited January 2023
Review titled Redcar Primary Care Hospital
Replied on 05 October 2023
Dear Ann, Thank you for your feedback in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you have received will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards, Eve Patient Experience Officer
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Review titled Staff were excellent.
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
Attended on 1.1.23 with my son who had a leg injury. Every member of staff who dealt with him were amazing. Made what could have been an utterly miserable experience a lot better! Staff had him at ease & made him laugh a lot which was brilliant to see given he was sat there with a fractured leg. He was shown how to use/wear the compression boot he was given thoroughly & an appointment made with fracture clinic while he was there. Can't praise the staff here enough!
Visited January 2023
Review titled Redcar Primary Care Hospital
Replied on 10 October 2023
Good afternoon, Thank you for your feedback in which you express your gratitude for the care and treatment your son received from the Redcar Primary Care Hospital. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled Great experience
Rated 5 stars out of 5
by Rachel Mason - Posted on 29 December 2022
Attended day surgery clinic and have the utmost praise for all the staff. The professionalism in all roles did not block their friendliness and caring attitude.
Visited December 2022
Review titled Redcar Primary Care Hospital
Replied on 05 October 2023
Dear Rachel, Thank you for your comments in which you express your gratitude for the care and treatment received from the Day Surgery Clinic at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled Refused to treat - wouldn’t bother attending
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2022
I attended with severe pain and explained my issues to be told they wouldn’t treat my condition and would offer pain relief only . What a joke . Don’t bother going . Attitude of staff is appalling.
Visited October 2022
Review titled Redcar Primary Care Hospital
Replied on 10 October 2023
Dear Patient, Thank you for your feedback in relation to the Redcar Primary Care Hospital. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
Information supplied by South Tees Hospitals NHS Foundation Trust