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Reservoir Road Surgery

192 Reservoir Road, Erdington, Birmingham, West Midlands, B23 6DJ

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Reviews

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  1. Review titled Procedures Need to Change

    Rated 3 stars out of 5

    by Anonymous - Posted on 17 November 2022

    I had two medical issues, which required a face to face appointment, so I could be examined for both issues. I had my telephone consultation and was told to come to the surgery the same morning, which was fantastic, until I was told that only one of my issues could be dealt with and I would have to make another appointment for the other problem, which is absolutely ludicrous, as for the sake of an additional 5 or 6 minutes, I now have had to make another face to face appointment, which to be honest, could have been given to someone else. It’s frustrating enough waiting for a GP to call you, but having to do this two days running, has really made me angry, as I had to re arrange my morning, as I couldn’t risk, missing the phone call. All of the staff at the surgery are excellent, it’s the procedures, I am fuming with. I’m assuming this must have already been asked, but why can’t patients have a time slot for telephone consultations?

    Visited November 2022

    Report as unsuitable

    Reservoir Road Surgery has not yet replied.




Information supplied by Sandwell and West Birmingham Hospitals NHS Trust