Robin Hood Lane Health Centre
Robin Hood Lane, Sutton, Surrey, SM1 2RJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great customer service
Rated 5 stars out of 5
by Olivia - Posted on 21 May 2024
I have been having a technical issue with the NHS app . I wasn’t able to log into the GP’s menu. This it was ongoing problem and despite the help of the staff in the Robin Hood clinic and technical support , the attempts were unsuccessful. Today I visited the Robin Hood clinic once more to see if I could solve the issue. I met an extremely helpful and very polite member of staff which went an extra mile to resolve the software issue and tried many ways to find out the fault. I can’t thank her enough for fixing the problem and now I can order all my medication and make appointments online.
Visited May 2024
Robin Hood Lane Health Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anna Keoshgerian - Posted on 23 May 2024
I really wanted to write thank you all for your help over the last few months. I have rarely needed to see a GP until about 6 months ago and lots of things seemed to happen at once. I never once had a problem getting an appointment and every single administrator, GP and nurse was so kind, so patient and so reassuring and never once made me feel like I was a nuisance or wasting anyone’s very valuable time. I cannot thank you all enough, in fact it just doesn’t seem like a big enough word to convey how very grateful I am to have been so well cared for, but I can’t think of anything better, thank you all so very much. You all do an incredible job.
Visited December 2023
Robin Hood Lane Health Centre has not yet replied.
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Review titled A Great Practice
Rated 5 stars out of 5
by Kevin B - Posted on 05 December 2023
With all the years I have belonged to this practice, which is all my life so far, I have always had the best possible advice, treatment and care, and have been treated with the greatest of respect, from reception staff to nurses and the doctors. We all have got through the most difficult times possible a while back and now seems to be a struggle with ongoing world and country issues with the NHS suffering and being ridiculed and slated in every way and direction… with all this goings on, this GP Practice has shone brightly as it always has done for myself. Top marks and credits to you all and thank you for looking after me!!
Visited November 2023
Robin Hood Lane Health Centre has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2023
I have always found all staff to be polite and helpful since joining the practice several years ago. This was demonstrated in October/November when I needed help and support taking the fear out of a very stressful time. Thank you for listening, involving me in my care and treatment to get me on the path to recovery.
Visited November 2023
Robin Hood Lane Health Centre has not yet replied.
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Review titled Excellent surgery
Rated 5 stars out of 5
by Shirish Badiani - Posted on 27 November 2023
I'm very happy with the professional service and friendly treatment I received. I also had follow up after a week to see if treatment was successful which I am impressed with for them to find time with their very busy schedule. God bless all the staff at this surgery and keep doing lovely work.
Visited November 2023
Robin Hood Lane Health Centre has not yet replied.
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Review titled Poor Management of GP Practice
Rated 1 star out of 5
by Selina - Posted on 20 April 2023
When ringing up for an appointment for my husband I was told that the appointments are for emergencies only, which in my view is ridiculous, If its an emergency then it should be A&E you visit not the GP!! After explaining to the receptionist that my husband had seen the pharmacist about the problem and tried what the pharmacist suggested and the pharmacist had said to my husband if the problem persists to see his GP she reluctantly gave us an appointment but did say again that on the day appointments are for emergencies only. The receptionists at this surgery are rude & condescending. The surgery needs to go back to the old way of running their appointments which was if you were ill you called up on the day & was given an appointment not this booking appointments in advance rubbish!!
Visited April 2023
Robin Hood Lane Health Centre has not yet replied.
Information supplied by Epsom and St Helier University Hospitals NHS Trust