Sheffield IAPT
Argyll House, 9 Williamson Road, Sheffield, South Yorkshire, S11 9ARContact details and opening times
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Reviews
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Review titled Poor delivery and communication
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2024
When I first started out with Sheffield Talking Therapies, I found it very helpful. The first session went very well but following this, I found its helpfulness quickly diminished. I was given 30 mins per session and, following the first session, at least half of the subsequent 2 sessions I had just involved being retold the same information as previously. Due to sessions only being available during normal working hours (Mon-Fri; 9-5), sometimes I had to request rearranging my sessions due to work commitments. Despite giving at least 48 hours notice each time, these were still apparently counted as "Did not attend", which I was informed meant that I fell foul of their Did Not Attend policy. I am assuming that I have been discharged following my last cancellation (again with 48+ hours notice). I am assuming this as I was not given any notification of my discharge, despite being told that my therapist would be in touch. I would have appreciated being informed of discharge, even if it was only via text, as opposed to waiting for communication that never came. The service appears to be cold and discompassionate, and not respective of the fact that people receiving the service need to work too. Honestly, I feel I would have been better off having the materials just emailed to me for me to work through myself, as the talking therapy aspect was incredibly limited in its value following the initial session.
Visited April 2024
Review titled Sheffield IAPT
Replied on 19 June 2024
Hello, We are sorry to hear of your experience, your feedback is really important to us. If you would like to discuss this further, please call us on 0114 2264380 and ask to speak to a member of the management team. We have guidelines in place to help patients get the most out of their treatment, which includes missed appointments. We would like to assure you we are in the process of reviewing our communication with patients and we will use your feedback to help us improve. Kind regards Sheffield Talking Therapies Team
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Review titled The admin needs work.
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
Initially had a great experience - registered online and had an initial phone appointment within a week. The practitioner I spoke to was lovely and made me feel comfortable. It was all downhill from there - I was supposed to start a group online session the following week, but I was never sent the online meeting link. I kept waiting for it and assumed it may arrive 30 mins or so before the session but it never came. I was then told I was kicked off the course for not attending the first session (!) I rang up and said fine I will just go on a waiting list for 1-1 therapy if that’s the attitude with which the online courses are ran. Bear in mind this is a course that is meant to help with anxiety and only made me feel worse. So I then waited around a month for 1-1 therapy, received a text on a Sunday afternoon to say I have my first appointment on Tuesday, at 11am, and the name of my therapist. Okay. Where am I supposed to go exactly? So then I have to ring up, again. Again, this is meant to be helping with my anxiety… luckily the work I have done in the past means I can handle phone calls when I know what to say (in this instance “where is my therapy session meant to be…”) but it’s very common for people struggling with anxiety (I.e the people accessing this service) to struggle with phone calls. So constantly failing to provide communication and information is not okay. When I rang up today to confirm the location of my appointment they didn’t seem to give a toss that they didn’t do their job properly, then told me it’s on the other side of the city to where I live and work. So now I have 24hours to figure out how I’m going to get there, during a work day! Simply none of how this system works is built with anxious and depressed people in mind, it’s only making things more difficult. I appreciate the short wait times but what good are they when the service is so difficult to access? I just hope my therapist tomorrow is actually useful to make all this worth it.
Visited March 2024
Review titled Sheffield IAPT
Replied on 19 June 2024
Hello, We are sorry to hear of your experience, your feedback is really important to us. If you would like to discuss this further, please call us on 0114 2264380 and ask to speak to a member of the management team. We are glad we were able to offer you appointments quickly. We would like to assure you we are in the process of reviewing our communication with patients and we will use your feedback to help us improve. Kind regards Sheffield Talking Therapies Team
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2023
I opened up in my initial assessment because I thought I could and have now been referred to child services even though my mental health doesn’t affect my children and they are not in any danger. Now I cannot trust any health professionals
Visited May 2023
Sheffield IAPT has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
Referred by my GP months ago when I was worried I would end my life. It had taken a lot to confide in my GP but felt if I didn't I would take action. I felt like CBT was the right thing for me having had ir before. Had a lengthly call where I was dissuaded from having CBT and was only offered talking therapy and was given generic numbers regarding suicide prevention and then waited for months and months. Received a call or email or text at some point asking me if I was still wanting a service or whether I felt I didn't need it anymore. The way it was worded was geared more towards declining a service. I opted to still wait to see someone. Received a text months later to say an appointment had been booked for me at an unsuitable time. There was no discussion with me or option to amend this. I found this very insensitive bordering on cold. I know people working in this profession do care and do have a long waiting list with limited resources but for me and other people it has been pointless. Since referral I have been very vulnerable and was very very close to ending my life several times. Very upsetting. Very poorly managed service that is not fit for purpose.
Visited April 2023
Sheffield IAPT has not yet replied.
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Review titled Made me feel worse
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
i was referred by my doctor . waited a week for assessment. i built my hopes up this would work . Nearly a hour of going through the trauma in my life on the phone today with iapt . They decided its too complex for them so can only send me a stratergy plan . They cant refer me to the counciling i need they can only advise me to get in touch with these places . They have waiting lists for months and months . Im now left feeling even more alone and now got to try and file away in my head all that i have brought up today over the phone appointment and also feeling worse .
Visited February 2023
Sheffield IAPT has not yet replied.
Information supplied by Sheffield Health & Social Care NHS Foundation Trust