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Shropshire IAPT

Severn Fields Health Village, Sundorne Road, Shrewsbury, Shropshire, SY1 4RQ

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Reviews

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  1. Review titled Ineffective and awkward

    Rated 1 star out of 5

    by Anonymous - Posted on 13 September 2022

    The person I had was very sweet, however, it was no better help than just writing in a diary or going for coffee with a friend. I was expecting more 'help' and guidance but was met with awkward silences, finishing sessions early, and no real way to explore further into why I feel like I do, etc. I wasn't after some magical cure, just a bit more support and emotional outlet. Overall ended up dreading each session and leaving the service, having not really felt like I could say much more. Over the telephone appointments are super impersonal, especially after waiting well over a year for this short amount of disappointing sessions. Just very disheartened.

    Visited August 2022

    Report as unsuitable

    Review titled Shropshire IAPT

    Replied on 28 September 2022

    Thank you for posting comments on NHS Choices about your experience of attending therapy with one our therapists at Shropshire IAPT. We are really sorry that your experience was felt ineffective and awkward and would certainly not want this to happen. We are truly sorry that you feel disheartened. We very much appreciate your comments as they provide opportunity for the service and therapists to have greater awareness, be able to reflect upon, learn from and make necessary adjustments or changes. If you would like to discuss your experience further with us we would be more than happy to arrange a meeting. This could be in person, via video link or by telephone, although I appreciate telephone may not be your preference. If you would like to arrange a meeting please do contact the Shropshire IAPT service on 0300 123 6020 and ask for the Service Manager. Alternatively if you wish for the Trust to look into your concerns further and provide you with a response, please contact the PALS Team on 0800 783 2865 or via email at palsandexperience@mpft.nhs.uk. Thank you Acting Service Lead, Team Leader

    Report as unsuitable

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