South East London 111
Southern House, Wellesley Grove, Croydon, Surrey, CR0 1XGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unbelievably awful
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2024
I have never used 111 before and never will again. The worst service I have ever had. I rang crying because I had unbearable toothache. It was a Saturday night so couldn’t contact a dentist and I didn’t know if they had dental areas in A and E. The handler passed me over to a clinician, the clinician kept yawning and told me to ring the dentist. I told him I need help now, and I couldn’t ring the dentist until Monday. He said there was nothing else that could be done, other than to get some cocodomol - from where!? It was midnight on a Saturday! Absolutely shocking. What am I getting for my taxes!?
Visited July 2024
South East London 111 has not yet replied.
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Review titled Terrible service from NHS 111
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2024
I used the NHS 111 Service yesterday. It was awful, truly awful. The call handlers were terrible. I rang at around 4p.m. in the afternoon, got an assessment and was told that someone would ring me back. They didn't ring me back that day, I waited till 11 o'clock in the night. Being unwell, and sleeping badly at night, I didn't sleep well and didn't get up till 10a.m. I turned my phone on at 10a.m. when I woke up and found that three messages had been left between 9a.m. and 10a.m. Yes three messages!! All by three different people; the last person left a stroppy message saying that his call back was the last one that I'd be getting. So with that they closed the case!!! To give someone three call backs in the space of one hour is ludicrous. The common sense thing to do is to give someone a call back after one or two hours; not three constant call backs within the hour. They have to think that the person could be ill in bed and needs to get up. When I rang NHS 111 and the call handler told me that my case had been closed so very quickly because of this, the call handler only wanted go over it with me all over again to give the same assessment that I’d yesterday, with the same time consuming questions. An absolutely appalling service; the NHS really is going downhill. A shocking service. They closed the case because they didn’t want to give me the patient a service, they wanted to cross me of their list and get their list down. Barry O
Visited June 2024
South East London 111 has not yet replied.
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Review titled Appalling communication skills - NHS111 clinician
Rated 1 star out of 5
by Dr McKeown - Posted on 05 June 2024
I have just had an NHS111 consultation with a Clinician. The person I spoke to had alarmingly poor communication skills and I had to ask them to repeat what was said several times. Their knowledge, competence and attitude were equally poor. How on Earth does NHS 111 recruit its so called "clinicians"???? This was by far the most inadequate encounters I have ever experienced.
Visited June 2024
South East London 111 has not yet replied.
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Review titled Worst medical consultation
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
“Clinician” was rude and patronising. Spoke so fast I could barely understand him. Asked questions then cut me off half through my replies saying “let me speak”. Shouted at me because I said I hadn’t taken pain killers and was waiting to speak to him first. “When you have pain, you take pain killers” he said. What kind of medicine is that? Especially for acute pain that has been on going for two days now and started suddenly. What about the cause of the pain? What about the other symptoms I was describing that can’t be treated by painkillers? If I could have treated it with a couple of paracetamol, I wouldn’t have called 111 in the first place. Typical example of unprofessionalism. Doesn’t listen to his patient, doesn’t let them speak, jumps to conclusions without reasoning for a second. Let alone the patronising tone and shouting. Do these people even have medical training?
Visited June 2024
South East London 111 has not yet replied.
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Review titled Fantastic support and guidance
Rated 5 stars out of 5
by Vicky Ward - Posted on 12 May 2024
Good afternoon Hope this message finds you well. I would like to give some positive feedback for a member of your team they helped me last week, totally amazing service which was provided by your amazing team member. I needed guidance of how to get support and get help for my cousin as he was mentally very unstable. My cousin agreed that he wanted to be reevaluated and to be admitted to a mental health facility, I was unsure as Mind never responded to me and this was a crisis. My cousin spoke with one of your practitioner advisors and they agreed the next steps that we needed to action. They called me as my cousin gave consent to talk to me so I knew the next steps. My/Our issues were resolved so quickly and efficiently. I would like to say this new service that the 111 team is providing is totally outstanding. As I understand that this is a new help line with such professionalism and support by your wonderful Crisis Practitioners. I have nothing but gratitude and thanks for this amazing new helpline and team. I will use this number for members of my work place who are suffering with mental wellbeing issues as I work as a HR Advisor, we have various support services and your services needs to be added to our listings. I wish you all the very best and every success with your new support line. Kindest regards, Vicky
Visited May 2024
South East London 111 has not yet replied.
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Review titled Extremely poor.
Rated 1 star out of 5
by Mark - Posted on 17 March 2024
Took 4 days to be prescribed pain relief. My case was closed twice before being resolved. Clinician failed to call back on 2 occasions. Medication could not be issued by the pharmacist due to the wrong verification number with the prescription. Hospital had no record from 111 I was attending for an assessment.
Visited March 2024
South East London 111 has not yet replied.
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Review titled Poor experience of 111
Rated 2 stars out of 5
by Lucy Culmer - Posted on 15 February 2024
Called 111 when my child (2 and a half years) developed a high temperature and rash I called 111, initial call went well and was promised a call back. 4 hours later I called again as he was worse and got the call flagged up. A total of 14 and a half hours after the first call is when I finally heard back, early the next morning. The persin who called was very rude and short with me, tried to tell me there was no rash and he was hot as the windows were closed, I was told I could take him to see a GP if I wanted to and that was it. After the call we went to urgent care where the doctor took one look at my son and said he had scarlet fever and gave him medication. If I'd followed what the person from 111 said my son could've got a lot sicker. Up until this I've had only positive experiences with this service but this was very upsetting.
Visited February 2024
South East London 111 has not yet replied.
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Review titled Confused. (Records being deleted)
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
Called up 111 suffering with breathing difficulties as I'm an asthmatic and have been my whole life. The surgery has no record of me being an asthmatic an therefore refuses to prescribe me. The advice i got from 111 service was to go see a g.p to have my asthma diagnosed again. What the hell is going on within the NHS, I was born with this condition an now apparently I need to be diagnosed again as staff don't believe I am an asthmatic I continue to suffer with Breathing difficulties and have been bed bound for last week mostly so as I'm unable to function without my medication
Visited August 2023
South East London 111 has not yet replied.
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Review titled Rude and patronising
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
The person I spoke to was rude and patronising. I would try to answer her questions as best as i could on behalf of my relative and she would crossly say ‘No No No’ before repeating the question and then answering her questions herself instead of allowing me to decide yes or no. Shes a phone operator not a qualified clinician. I would have like to have answered my own questions about how my relative was rather than her deciding before id finished speaking. I felt like she was looking down on me. I suspect she was a miserable school teacher in a previous career. Please ask your operators to actually listen with a sympathetic ear instead of sounding like theyd rather do any job but that one. Next time we will go straight to A and E. Seemed like a waste of time calling 111 to be honest. Didnt serve any purpose whatsoever.
Visited July 2023
South East London 111 has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Sue Cooper - Posted on 29 January 2023
Looking after 91 year old family member with dementia who became acutely unwell and confused with urine infection during the night. 111 call responded to within acceptable time frame who advised A&E due to red flags but would get a clinician to call back. A doctor contacted us and advised he would see patient and give appropriate antibiotics which he did. We were able to start treatment quickly which I’m sure has helped get on top of infection quickly. As you can appreciate looking after a family member with dementia can be very stressful at the best of times and can become exhausting if they the develop an infection exacerbating their confusion and dependency further as well as compromising their safety. We would like to express our thanks to the attending doctor who was very understanding, kind and professional. He gave clear advice on how to manage the infection. I’m sure his quick response and treatment has prevented us from having to take our relative to hospital. We would therefore recommend this out of hours service which was a lifeline to Carers like us. If possible Please can 111 pass on our sincere thanks to the doctor concerned. Thank you
Visited January 2023
South East London 111 has not yet replied.
Information supplied by London Ambulance Service NHS Trust