South East London 111
Southern House, Wellesley Grove, Croydon, Surrey, CR0 1XGContact details and opening times
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Sue Cooper - Posted on 29 January 2023
Looking after 91 year old family member with dementia who became acutely unwell and confused with urine infection during the night. 111 call responded to within acceptable time frame who advised A&E due to red flags but would get a clinician to call back. A doctor contacted us and advised he would see patient and give appropriate antibiotics which he did. We were able to start treatment quickly which I’m sure has helped get on top of infection quickly. As you can appreciate looking after a family member with dementia can be very stressful at the best of times and can become exhausting if they the develop an infection exacerbating their confusion and dependency further as well as compromising their safety. We would like to express our thanks to the attending doctor who was very understanding, kind and professional. He gave clear advice on how to manage the infection. I’m sure his quick response and treatment has prevented us from having to take our relative to hospital. We would therefore recommend this out of hours service which was a lifeline to Carers like us. If possible Please can 111 pass on our sincere thanks to the doctor concerned. Thank you
Visited January 2023
South East London 111 has not yet replied.
Information supplied by London Ambulance Service NHS Trust