SpaMedica Brighton
Ground Floor, Pavilion House, Kings Business Park, Reeds Lane, Sayers Common, East Sussex, BN6 9LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
by Maurice Pannell - Posted on 22 April 2024
First cataract surgery done just 4 weeks after referral and 2 weeks after pre-assessment at the Clinic. Friendly, reassuring staff and on my way home in just over two hours. One week on and everything has settled down with excellent results. Clarity of vision after surgery and through the new lense is superb. Will be back for the other eye to be done following the 6 week checkup at my local opticians. Clarity of vision after surgery and through the new lense is superb.
Visited April 2024
SpaMedica Brighton has not yet replied.
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Review titled Great result
Rated 5 stars out of 5
by Brian - Posted on 02 May 2024
From opticians appointment to cataract op only two weeks. Very professional staff with friendly manner. Really pleased with result.
Visited April 2024
SpaMedica Brighton has not yet replied.
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Review titled Generally very good
Rated 5 stars out of 5
by Kathie Holman - Posted on 03 May 2024
All very efficiently arranged, and very professional, however one thing was a little difficult for me. I was not told how to indicate should a problem arise. Very sadly the anaesthetic drops I assume were used did not prevent me feeling most of what was done. Not knowing what to expect I flinched a few times without intention so was asked a couple of times to keep my head up which I tried hard to do but the procedure was painful. I do have a history of anaesthetic problems when at the dentist but I had no way to indicate I was feeling it all without moving or speaking. I did try my best to keep still. Otherwise everyone was very kind and I have had no problem since for which I am very thankful to SpaMedica. God willing my second cataract removal will be more comfortable now that the staff know of my problem which I accept may be unusual.
Visited April 2024
SpaMedica Brighton has not yet replied.
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Review titled Uncaring
by Anonymous - Posted on 22 April 2024
My experience on the day I can only describe in one word and that would be uncaring by the staff whilst having treatment. Over the last 2 months I have had 3 operations with the NHS, I would say this is by far the worst experience I have had. I felt like I was just another number, not surprised we did not have numbers marked on our foreheads, sat I pens waiting to be marched in. At no point once in surgery was I told who was who or even acknowledge when I walk in. I was extremely nervous and shaking but no attempt was offered to calm me down, the surgeon just kept asking what was wrong. The music was far too loud and not calming at all, I could not hear what was being said. I was so cold, I had 3 layers on, I could not stop shaking. Once the dressing was ripped off my eye with no warning and sat up, out to be left freezing in the corridor, finally I was offered a hot drink, but no herbal teas which I thought was not good if you can't drink tea or coffee. The whole experience in my experience was uncaring, just another number I'm afraid.
Visited April 2024
SpaMedica Brighton has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Julie - Posted on 04 April 2024
Very kind and friendly staff from the gentleman in reception to the surgeon, put me at ease straight away.
Visited April 2024
SpaMedica Brighton has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by Mumtaz moossun - Posted on 09 April 2024
It's a very welcoming place.all the staff are wonderful.they are all so kind .they do everything to.make the patient feel comfortable. I was very impressed with the care I received.i couldn't wish for more.well done everyone for the excellent service you provide.big Thank you.
Visited April 2024
SpaMedica Brighton has not yet replied.
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Review titled Eye, Eye to a good practice
Rated 5 stars out of 5
by Michael - Posted on 19 April 2024
Modern, very clean facilities in pleasant surroundings. Very friendly, knowledgeable and efficient staff. Processing of patients well thought out, keeping total visit time to a minimum. Going in I was a little apprehensive, but the staff explained all procedures which left me reassured by the time I left. Well done SpaMedica.
Visited April 2024
SpaMedica Brighton has not yet replied.
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Susan Swanson - Posted on 30 May 2024
I was put at my ease by all the staff and the various different rooms for examinations and registration were staffed by friendly professionals. My experience of the actual cataract procedures were not too alarming!
Visited April 2024
SpaMedica Brighton has not yet replied.
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Review titled Amazingly good!
Rated 5 stars out of 5
by Hazel Lamb - Posted on 12 April 2024
I had my first cataract done on 2nd March. Any fears I had were completely unnecessary. The procedure was very quick and I had hardly any pain. My vision is now good! The second op. was on 5th April and rather more complicated but still an OK experience - I'd advise people to ensure they have strong painkillers available - however I now have almost perfect vision and my optician quickly prescribed relatively inexpensive reading spectacles after both operations so that I can now read well and drive again (after only a month). This NHS service is worth thousands but available free!!! The doctors and nurses are very kind and reassuring and I have nothing but praise for this clinic's performance and expertise!!!
Visited April 2024
SpaMedica Brighton has not yet replied.
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Review titled Mostly good
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
Treatment and care was very good, speed of being seen and procedure was good. Had fluid in my eye after treatment that needed further course of medication. Optometrist very helpful and reasssuring and explained everything in detail. Being greeted at the main door at a standing desk rather than going to a reception seemed a bit odd, but the person was extremely helpful and friendly. Medical staff all really helpful and polite (and willing to help and give time when asked questions). Good to be have free biscuits and drinks available at all times too. Only negative review point was that the admin desk people all seemed very grumpy, quite different to the medical staff. Wasn't just with me, noticed that about them on each of my visits. Just a bit 'off' in their attitude. Otherwise very pleased.
Visited March 2024
Review titled SpaMedica Brighton
Replied on 27 June 2024
Dear patient, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. Regarding the rest of your review, we will be sure to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. With best wishes, The SpaMedica Team.
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