Spamedica Dalston
Playle House, 22 Tottenham Road, London, N1 4BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Surgeon 3 hours late to work
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2025
The Nurses and admin team are lovely. However when the operating surgeon arrives over 3 hours late to work and does not even apologise to a single patient for being late and does not even have the courtesy to tell his staff he will be late it is disgraceful and disrespectful. Patients are anxious and scared to have a surgical procedure. We arrive at 8am and have to wait for the surgeon to arrive in the building at 11am and not even start operating on the first patient until much later. He then proceeds to rush the Nursing staff who were completely professional, hard working and kind. Consultants like this give the service a bad reputation. I was disgusted by his attitude and disrespect to his colleagues and patients. I would not recommend him as a clinician or as a senior member of staff in an otherwise lovely place of work. The cleaner was so thorough and dedicated. The ethos of all other staff members is not coincident with the ego and disrespect of the surgeon.
Visited February 2025
Review titled Spamedica Dalston
Replied on 18 February 2025
Dear, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us a private message with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. Please don’t hesitate to email feedback@spamedica.co.uk or call 0330 058 4280 and our Contact Centre will be happy to help.
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Review titled Impressive treatment
Rated 5 stars out of 5
by Faye - Posted on 18 February 2025
I was very impressed by the efficient and pleasant manner my laser appointment was dealt with. I feel truly grateful. Thank you.
Visited February 2025
Spamedica Dalston has not yet replied.
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Review titled Just Fantastic
Rated 5 stars out of 5
by Margaret Morrissey - Posted on 11 February 2025
Had both cataracts done ,so I’ve had four visits to this clinic. Can only say that “from the reception staff to the surgeons ,it was fantastic Everyone was so kind and welcoming. They made you feel at ease, which is so important. The place is spotless and tea and coffee facilities , very good. So the biggest “ Thank You“ to everyone.
Visited February 2025
Spamedica Dalston has not yet replied.
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Review titled Cataracts
Rated 5 stars out of 5
by Alec mutter - Posted on 04 March 2025
From the outset from 1st appointment to procedure to follow up I could not fault them They were friendly sympathetic explained every stage of the process Very good staff And coffee was good.
Visited February 2025
Spamedica Dalston has not yet replied.
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Review titled Excellent Complex Surgery
Rated 5 stars out of 5
by Jeff Curtis - Posted on 16 January 2025
The whole process, from start to finish, was professional and efficient. I was particularly impressed by the surgeon who operated on my eye, given that it required complex surgery. Her skill and manner was appreciated.
Visited January 2025
Spamedica Dalston has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Linda Foster - Posted on 10 January 2025
I had a cataract operation this week and the staff, from reception to surgery (and everyone in between) made the experience as stress-free, caring and professional as possible for me. The surgery was a success and I can see again, for which I thank you all from the bottom of my heart!
Visited January 2025
Spamedica Dalston has not yet replied.
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Review titled Thank you!
Rated 5 stars out of 5
by Loretta Miller - Posted on 18 January 2025
It’s been exactly two weeks since I had my cataract removed from my right eye. I am so impressed with your wonderful team, from my pre assessment, the op and now that everything is so clear looking through my ‘new eye’! Thank you!
Visited January 2025
Spamedica Dalston has not yet replied.
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Review titled Efficient and friendly clinic
Rated 5 stars out of 5
by Patricia Bush - Posted on 31 January 2025
My second cataract operation here and a pre-assessment. All 3 experiences were comfortable, efficient and friendly. The clinic is clean and modern and spacious. Good free coffee and biscuits. Exemplary service and treatment.
Visited January 2025
Spamedica Dalston has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Sylvia Collaco - Posted on 31 January 2025
I had cataracts removed from both eyes (separately) and both times I found the service that was provided was excellent. Staff were professional and explained all steps from begging to end. I am very satisfied!!
Visited January 2025
Spamedica Dalston has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Michael Lynam - Posted on 14 January 2025
Just had my right eye done on Monday 13 January from the reception staff to the surgeon everybody was very friendly professional and understanding. My operation was straight forward and went very quickly please can you thank all the staff. Reception staff arranged a taxi for me many thanks see you soon for my left eye kind regards Mike
Visited January 2025
Spamedica Dalston has not yet replied.
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