SpaMedica Doncaster
Block A, Loversall Court,, Tickhill Road, Balby, Doncaster, DN4 8QGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional service
Rated 5 stars out of 5
by Sue Lang - Posted on 31 May 2023
From the initial appointment to the surgery you feel like you really are looked after by staff that care. The speed and efficiency of SpaMedica is a at a very high standard and the rest of the NHS should take note of the way that they operate as an example of the way things should be.
Visited May 2023
Review titled SpaMedica Doncaster
Replied on 01 June 2023
Hello, thank you for your 5-star review of SpaMedica. It's great to hear that you had an excellent experience with us and that our staff took such good care of you. Wishing you all the best, from the SpaMedica team.
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Review titled Excellent care
Rated 5 stars out of 5
by Serena Deakin - Posted on 14 May 2023
I had my first cataract removed in Feb this year and four weeks later was referred for the other one. Once assessed I was given an appointment for a week later for surgery. Waiting time between referral, assessment and surgery are very good. SpaMedica is an excellent facility, very modern and clean. At the assessment appointment the nurses gave a full explanation of the procedure they would be carrying out and the opportunity to ask questions. The Optometrist gave me a full explanation of what the surgery entailed and answered any questions I had. The staff from the greeter, receptionists, nurses and Optometrist were very friendly but professional and made me feel relaxed and fully informed. On the day of surgery I was obviously anxious but the staff did all they could to calm my nerves. The nurse prepping me for theatre gave me a full explanation of what to expect and of the different eye drops she instilled in my eye, The Surgeon came and introduced himself and gave me the opportunity to ask questions. The surgery was pain free and I felt relaxed throughout. Once out of theatre a nurse explained the post op care and an explanation of the eye drops I was given. I can highly recommend SpaMedica to anyone needing surgery for cataracts. Excellent friendly professional staff giving excellent care in a modern clean and pleasant facility.
Visited May 2023
Review titled SpaMedica Doncaster
Replied on 16 May 2023
Hello, thank you for your 5-star review. Feedback like this really brightens our day and means so much to our teams. It's great to hear that you had such an excellent experience with us and that our staff were able to reassure you and put you at ease. Wishing you all the best for the future, from the SpaMedica team.
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Review titled Great service and great staff.
Rated 5 stars out of 5
by Jules Havell - Posted on 29 May 2023
I have just had my 4th operation on my left eye. The difference in my vision after having laser treatment to remove part of the capsule around my new lens is amazing. Totally painless and the staff could not have been nicer or more professional. If you are worried about having laser treatment on your eyes then please don't worry. It is really simple and the difference in my case was immediate. Thank you for giving me back such good vision back in my left eye.
Visited May 2023
Review titled SpaMedica Doncaster
Replied on 30 May 2023
Hi Jules, thank you very much for your 5-star review of SpaMedica Doncaster. We understand that having eye laser surgery can be an anxious time, so we’re delighted to hear that our team were able to put you at ease. Best wishes from the SpaMedica Team
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Review titled Brilliant Service and Surgical Outcome
Rated 5 stars out of 5
by MARTIN DURSLEY - Posted on 01 June 2023
Attended for pre assessment appointment for Cataract Operation. All staff cheerful and attentive to my needs. Explanations given as to results and planned operation details, so I felt well informed and prepared. On day of operation made welcome and settled by staff and explanations of procedures, timings etc given by nursing staff and operation details given by Surgeon made for a relaxed self. Following cataract removal time given to recover and following this period checks made and information and medication supplied and information regarding contact details, should any post surgery problems occur, given. Throughout the whole experience I felt supported by medical and nursing staff which made for me a relaxed and enjoyable experience. Thank you to all staff concerned in this process.
Visited May 2023
Review titled SpaMedica Doncaster
Replied on 28 September 2023
Hi , thank you very much for your 5-star review of SpaMedica Doncaster. It’s brilliant to hear you have had such a fantastic experience with us and we are very pleased to hear you went into your surgeries well informed and comfortable. Kind regards, SpaMedica.
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Review titled Excellent cataract service
Rated 5 stars out of 5
by Jenny Furness - Posted on 02 June 2023
I was referred by my usual optician and had my surgery 30 days later. The process for the operation was calm and efficient, and the actual surgery took around 5 mins. I was bowled over by the experience which was slick and professional. The discharge nurse let the side down somewhat by being rather patronising and patting my leg when I double checked what she was telling me. and the information she gave me about exercise after the operation wasn't entirely accurate. The telephone helpline, however, was excellent when I rang them to clarify things. Overall a very positive experience. Things weren't so good when trying to arrange a follow up. To do that you have to ring a call centre. After a good few times of being told my call was important I gave up and dropped into my referring optician, who unfortunately couldn't arrange an appointment for me, so I had to ring the call centre again, and it took 16 minutes to get through. They didn't arrange the appointment but gave me the number of my nearest provider. This optician was lovely when I rang, but advised me to double check with my regular optician, particularly as they had done the follow up on my first eye. I rang them again but apparently they don't have the contract to do it, and I now have an appointment with the other optician. I am mystified as to why I have to wait 16 minutes in a queue when the agent then can't make the appointment. Why couldn't I simply have been given the number of my nearest provider on discharge? It is a shame that this cumbersome process for getting an appointment for a check up somewhat spoils the otherwise excellent experience I had at SpaMedica Doncaster.
Visited May 2023
Review titled SpaMedica Doncaster
Replied on 28 September 2023
Hi Jenny, thank you very much for your 5-star review of SpaMedica Doncaster. It’s great to hear you had such an excellent experience with us and we apologise for any delays you may have experienced in your time with us. Kind regards, SpaMedica.
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Review titled Everything that one could wish for
Rated 5 stars out of 5
by Brian Puxty - Posted on 26 May 2023
The staff where happy natured and very caring and the waiting time for the treatment was pleasantly short. The leaflet spoke about floaties and blurriness after the treatment but I only experienced rich colour and renewed sharpness of vision and no floaties so am well pleased, I am looking at things with fresh clarity. Thanks to everyone and technology. Thank you SpaMedica.
Visited May 2023
Review titled SpaMedica Doncaster
Replied on 30 May 2023
Hello, thank you for your 5-star review. We're so pleased to hear that you had a brilliant experience with us and that our staff took good care of you. Wishing you all the best, from the SpaMedica team.
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Review titled Very professional
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
Found all the staff to be professional in their care of patients with a friendly and helpful Attitude Explained procedures in an understanding way
Visited May 2023
Review titled SpaMedica Doncaster
Replied on 30 May 2023
Hello, thank you for your 5-star review. We're so pleased to hear that you had such an excellent experience with us and that our staff were friendly and helpful. Wishing you all the best, from the SpaMedica team.
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Review titled Professional service
Rated 5 stars out of 5
by Brenda Guiton - Posted on 30 June 2023
After having both cataracts done, I can highly recommend this practice for its professional service. Well organised, friendly staff and consultants you can have confidence in.
Visited May 2023
Review titled SpaMedica Doncaster
Replied on 16 August 2023
Thank-you for this lovely feedback Brenda, we are very pleased to hear you would recommend us to others and that our staff helped to take good care of you. Best wishes, SpaMedica.
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Review titled Amazing
Rated 5 stars out of 5
by Mandy - Posted on 18 May 2023
Have been today for yag treatment twenty minutes from walking into the building to completion everything was so good staff and treatment were excellent thank you very much was absolutely amazing couldn't fault anything about it
Visited May 2023
Review titled SpaMedica Doncaster
Replied on 19 May 2023
Hello, thank you for your 5-stsar review. We're so pleased to hear that you had such an amazing experience with us and that our staff took good care of you. Wishing you all the best for the future, from the SpaMedica team.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2023
Very professional. Guided ,step by step of what will happen before and during procedure . Kind and considerate staff that put me at ease. I would recommend Spa Medica to anyone who requires a cataract surgery.
Visited May 2023
Review titled SpaMedica Doncaster
Replied on 30 May 2023
Hi, thank you very much for your 5-star review of SpaMedica Doncaster. It’s lovely to hear that our team took such great care of you. Your kind words have been passed on to them. Best wishes from the SpaMedica Team
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