SpaMedica Epsom
New Plan House, East Street, Epsom, Surrey, KT17 1BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Marvellous service
Rated 5 stars out of 5
by Lynne Johnson - Posted on 22 September 2023
Staff were charming courteous and attentive and advised throughout what the next actions would be. Practice manager spoke to all clients to reassure us we were in safe hands. Clinic tidy immaculate. I was sure it was a private practice mopping up the NHS backlog and was shocked when we were informed that this was NHS. Ashford and St Peters could not do my cataract for at least a year this trust offered to do it in a week. Would thoroughly recommend them and my sight is already fabulous.
Visited September 2023
Review titled SpaMedica Epsom
Replied on 02 July 2024
Hello Lynne, thank you so much for your review of SpaMedica. It is great to hear that you have had such a positive experience with our service. Best wishes SpaMedica.
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Review titled Great practice
Rated 5 stars out of 5
by Christine Guilmartin-Cole - Posted on 16 September 2023
All the staff were very friendly and helpful, they also put you at ease if you were worried. The actual operation was excellent as I didn't feel a thing and also couldn't see anything happening.
Visited September 2023
Review titled SpaMedica Epsom
Replied on 02 July 2024
Hello Christine, thank you so much for your review of SpaMedica. We are happy that you found our staff so friendly and helpful. Best wishes SpaMedica.
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Review titled Very professional
Rated 5 stars out of 5
by Marion Newson - Posted on 11 September 2023
Assessed on 7/9/23 first cataract operation 9/9/2023 amazing service staff all very professional but friendly could not fault anything
Visited September 2023
Review titled SpaMedica Epsom
Replied on 21 September 2023
Hello Marion, thank you very much for your 5-star review of SpaMedica Epsom. We’re very pleased that you found our staff so professional and friendly. Best wishes, SpaMedica.
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Review titled Friendly and reassuring
Rated 5 stars out of 5
by Robert A - Posted on 25 September 2023
Everyone was polite, relaxed and friendly from start to finish which was very helpful considering that there is a level of trepidation to any eye surgery. Thanks.
Visited September 2023
Review titled SpaMedica Epsom
Replied on 02 July 2024
Thank you so much for your review of SpaMedica Robert. It is nice to hear that you found our staff so polite, relaxed and friendly. Best wishes SpaMedica.
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Review titled Excellent practice
Rated 5 stars out of 5
by Dave Jackson - Posted on 19 September 2023
It was a pleasure to be met by a lovely friendly gentleman who check my details before going upstairs to the reception area. Every member of staff I met was considerate, friendly and explained everything very clearly to ease any worries I may have had. The operation which followed the following week after my assessment went smoothly and again everyone was very attentive and kind. Everywhere was to the highest standard of cleanliness and the facilities for hot drinks, biscuits were very welcomed. I would like to say thank you for all the amazing work you do.
Visited September 2023
Review titled SpaMedica Epsom
Replied on 02 July 2024
Hello Dave, thank you very much for your review of SpaMedica. It is excellent to hear that you found our staff so friendly, we're happy that our team were able to put you at ease. Best wishes SpaMedica.
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Review titled My Hero's
Rated 5 stars out of 5
by Mrs Janet Coatsworth - Posted on 15 August 2023
From the moment the door was opened by a lovely smiley man who was very kind, until I left about three hours later, everyone was so kind and helpful. I was a bit scared but was so well looked after throughout the whole process. A special thankyou to the lovely lady who held my hand all the time. A wonderful team and job well done. Thank you all so much.
Visited August 2023
Review titled SpaMedica Epsom
Replied on 22 August 2023
Hi Janet, thank you for your 5-star review of SpaMedica Epsom. We’re very happy you found our staff so kind and helpful. Kind regards, the SpaMedica Team
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Review titled Good Place
Rated 5 stars out of 5
by Clive Fairbrass - Posted on 24 May 2024
Starting with entry to the building I was greater was very welcoming and friendly thoroughly nice chap. From reception onwards the staff were friendly and calming. A nurse looked after me and was a real joy to be with. The female surgeon was welcoming, calming and professional. She talked me through the operation which apart from very minor discomfort went very well. The discharge nurse and proceedure was straight forward. The tea and biscuits very welcome. Thank you.
Visited August 2023
SpaMedica Epsom has not yet replied.
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Review titled Great service and staff
Rated 5 stars out of 5
by Janet Goodheart - Posted on 06 August 2023
The staff and service were all very helpful I would definitely recommend this practice. Everything was done professionally and all the staff were lovely
Visited August 2023
Review titled SpaMedica Epsom
Replied on 22 August 2023
Hi Janet, thank you for your 5-star review of SpaMedica Epsom. It’s great to hear that you would recommend us – this is indeed one of our biggest compliments. We wish you all the best for the future. Kind regards, the SpaMedica Team
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Review titled Friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
It would help if one was given some idea of how long one has to wait between the various stages of treatment and during the 4 stage assessment process. To sit for an hour and a half not knowing when was to be called for the next stage in a room with no TV or reading material ( I appreciate reading material may be considered un-hygienic) is boring and stressful albeit there was background music.. Sitting in a cold room does induce a need to go to the toilet , but in so doing one is afraid of losing one's place in the queue should one be called. If one was given some indication of the time delay between stages it would be helpful .
Visited August 2023
Review titled SpaMedica Epsom
Replied on 22 August 2023
Dear patient, Thank-you foryour feedback We are very sorry to hear this was your experience of SpaMedica and can understand your frustrations - all of your comments are appreciated and this will be taken on board by our teams. At SpaMedica, we aim to provide a 5-star service to all of our patients, and we apologise that your experience did not match these standards but we are always looking for ways in which we can improve our service and so we appreciate this this review. Kind regards, SpaMedica.
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Review titled Excellent practice
Rated 5 stars out of 5
by Ann Kenward - Posted on 20 September 2023
From assessment stage to having my first cataract operation done SpaMedica were fantastic in every way. Clean facilities, professional and reassuring staff from their fantastic porter who greets you to their surgeon, Cannot fault them and looking forward to getting my other eye done.
Visited August 2023
Review titled SpaMedica Epsom
Replied on 02 July 2024
Hello Ann, thank you very much for your review of SpaMedica. It is great to hear that our team were able to reassure you before your surgery. Best wishes SpaMedica.
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