SpaMedica Leicester
Gateway House, 4 Penman Way, Grove Park, Leicester, Leicestershire, LE19 1SYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled All fairly straightforward
Rated 4 stars out of 5
by John Newman - Posted on 24 November 2022
It all depends on one’s expectations. They were reasonably efficient, courteous etc, but should one expect any less? A couple of suggestions: 1. The procedure and aftercare through to discharge took no more than about 30 mins, but there was a couple of hours waiting, possibly for good reason beforehand. More information about why this needed to be the case would have been helpful. 2. The fact that drops etc should not be used on the day of the procedure was not mentioned in the post-op session although included in the booklet. Unfortunately, I did not read the booklet until several hours after arriving home, by which time it was too late. If it is important, it should be highlighted in the briefing. 3. The real measure is of course eyesight improvement, which takes a month or more to judge. Completing a questionnaire on the day therefore has limited value.
Visited November 2022
Review titled SpaMedica Leicester
Replied on 29 November 2022
Hello John, thank you for your review of SpaMedica Leicester. Your comments are greatly appreciated and will be taken on board by the team. Wishing you all the best for the future, from the SpaMedica team.
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Review titled Great practice
Rated 5 stars out of 5
by Olive Morgan - Posted on 16 November 2022
Excellent experience, all personnel were polite, pleasant and established excellent rappor with me. The first appointment was thorough without any feeling of being rushed. I was Very clearly informed of the steps involved in the procedure and any questions I asked were answered clearly. The appointments were carefully timed so there was no overcrowding in the waiting room and everything was very clean. The procedure was Very well organised and each step was explained before,during and when complete. The surgeon was very experienced and reassuring
Visited November 2022
Review titled SpaMedica Leicester
Replied on 18 November 2022
Hi Olive, thank you for your 5-star review of SpaMedica Leicester. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Faultless
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
The premises were modern and clean. All of the staff we dealt with were cheerful, polite, helpful & knowledgeable.
Visited November 2022
Review titled SpaMedica Leicester
Replied on 01 December 2022
Hi there, thank you for your 5-star review of SpaMedica Leicester. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Friendly and considerate
Rated 5 stars out of 5
by Mrs J Linnett - Posted on 15 November 2022
Well looked after, always knew what was happening. All staff were very friendly and reassuring from the reception staff through to the surgeon.
Visited November 2022
Review titled SpaMedica Leicester
Replied on 16 November 2022
Hi Mrs J Linnett, thank you for your 5-star review of SpaMedica Leicester. We’re delighted you felt looked after so well during your time with us. Kind regards, the SpaMedica Team
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Review titled Very Organized, Professional
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
Could not have asked for better service, more than expected. All the staff took great care. If I had to return to Spamedica in the future, I would have no concerns.
Visited November 2022
Review titled SpaMedica Leicester
Replied on 10 November 2022
Hi there, thank you very much for your 5-star review of SpaMedica Leicester. We’re really happy to hear you had such a great experience with us. Best wishes from the SpaMedica Team
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2022
Incredibly prompt, efficient service from start to finish. Friendly, kind, cheerful and supportive team of staff from the moment you walk in the door, through the whole process to when you leave following surgery.
Visited November 2022
Review titled SpaMedica Leicester
Replied on 29 November 2022
Hi there, thank you for your 5-star review of SpaMedica Leicester. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
The whole experience of my cataracts removal at SpaMedica was extremely positive. My appointments were very prompt, all of the staff were very pleasant, helpful and reassuring. The clinic was easy to find, plenty of parking. The building was very clean and tidy and the welcoming coffee before the procedure was an added touch of reassurance. The time between appointments for each eye was very short, so I am looking forward to a whole new outlook on life, literally, thanks to the treatment I received. I would recommend them highly.
Visited November 2022
Review titled SpaMedica Leicester
Replied on 25 November 2022
Hi there, thank you for your 5-star review of SpaMedica Leicester. It’s great to hear that you would recommend us – this is indeed one of our biggest compliments. We wish you all the best for the future. Kind regards, the SpaMedica Team
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Review titled Excellent Patient Care & Treatment
Rated 5 stars out of 5
by Elizabeth Hill - Posted on 14 April 2023
Every employee at Spa Medica Leicester went over and above their remit to attend to my needs. All staff are caring and reassuring, together with the highest level of expertise in their chosen function. I could not have received better treatment and care, all staff were outstanding. Very many thanks for making a difficult experience almost pleasurable!
Visited November 2022
Review titled SpaMedica Leicester
Replied on 18 April 2023
Hello, thank you for your 5-star review of SpaMedica. It's great to hear that you had such a positive experience with us. Wishing you all the best for the future, from the SpaMedica team.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Julie Gathercole - Posted on 01 December 2022
The whole experience was very relaxed and calming yet was punctual and professional.All the staff were very friendly and helpful , and questions I asked were quickly answered, nothing was too much trouble, the staff worked together as a team making a very nice atmosphere
Visited November 2022
Review titled SpaMedica Leicester
Replied on 01 December 2022
Hi Julie, thank you for your 5-star review of SpaMedica Leicester. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Very efficient Clinic
Rated 5 stars out of 5
by mrs hill - Posted on 02 November 2022
Absolutely wonderful staff. Made a traumatic visit a pleasure.. Thank you all very much.You made both me and my driver very comfortable.
Visited November 2022
Review titled SpaMedica Leicester
Replied on 10 November 2022
Hi Mrs Hill, thank you for your 5-star review of SpaMedica Leicester. We’re delighted you felt looked after so well during your time with us. Kind regards, the SpaMedica Team
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