Spamedica North Tyneside
Cobalt 3.2, Silver Fox Way, Cobalt Business Park, Newcastle Upon Tyne, NE27 0QJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great hospital
Rated 5 stars out of 5
by Pat McGregor - Posted on 30 January 2025
Very pleasant staff, made to feel at ease. Told things every step of the way, each member of staff from reception to surgeon were very pleasant and calming. I was very nervous at the start but everyone was so re-assuring. If I need to have my other eye done I will be more at ease and not as worried. Thank you to everyone involved.
Visited January 2025
Spamedica North Tyneside has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Bienvenida G. Watson - Posted on 18 January 2025
From post operative till surgery day, I was received very well and everything was explained clearly what will happen after screening and which eye will be done first. Come to surgery day and met everyone involved and the ophthalmic surgeon, everything was explained clearly. I was more amazed that the surgery went smoothly and fast. It felt good that and confident in their hands. After surgery was not rushed and guidance was given by a nurse I believe. Instructions were clear on the aftercare. Everyone was very welcoming at the clinic and approachable too. Very satisfied and looking forward to the next eye to be done.
Visited January 2025
Spamedica North Tyneside has not yet replied.
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Review titled Cataractsurgery
Rated 5 stars out of 5
by Carol McDonnell - Posted on 26 January 2025
Very pleasant nurses from going in they were so pleasant and explained every step you take really put you at ease and when you go for the surgery the gentleman explained every step of the way which was reassuring
Visited January 2025
Spamedica North Tyneside has not yet replied.
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Review titled Fantastic Service
Rated 5 stars out of 5
by John L - Posted on 29 January 2025
All staff Very welcoming and friendly from assessment to surgery day , spotless environment. Surgery went smooth it was fast despite being complex and the results are amazing, very well informed throughout the process. 5 stars well deserved
Visited January 2025
Spamedica North Tyneside has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Elizabeth Graham - Posted on 10 January 2025
I went to SpaMedica for Cataract surgery and was quite stressed about the surgery. From first entering to leaving the care and attention is 5 star. Everyone is friendly and helpful. They are all first class at their part of your treatment. The surgery is is carried out with care and attention to your needs and feelings. Because of being put at ease by everyone I won’t be so anxious when I have second eye done. Thank you and regard’s Elizabeth Graham
Visited January 2025
Spamedica North Tyneside has not yet replied.
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Review titled great practice
Rated 5 stars out of 5
by robert king - Posted on 29 January 2025
could not fault from reception going in to leaving after surgery absolutely fabulous people so caring and friendly almost like having a new family
Visited December 2024
Spamedica North Tyneside has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Penny Cook - Posted on 04 January 2025
As soon I arrived I was offered a cup of tea with a choice of biscuits!!! All the staff were very efficient and friendly. Did not have to wait too long and they ordered me a taxi home! What's not to like!!! Thanks so much.
Visited December 2024
Spamedica North Tyneside has not yet replied.
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Review titled Chaotic beginning
Rated 4 stars out of 5
by Gustav MacLeod - Posted on 26 November 2024
I had 3 cancellations. Finally I was given the last appointment on a Saturday. The second op was hassle free. The outcome of the treatment is excellent.
Visited November 2024
Review titled Spamedica North Tyneside
Replied on 27 January 2025
Dear Gustav, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us a private message with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. Please don't hesitate to email contact@spamedica.co.uk or call 0330 058 4280.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Lawrence Wood - Posted on 29 November 2024
Having had my cataract operation I was very impressed with the staff and facilities I found the staff were very friendly and efficient
Visited November 2024
Spamedica North Tyneside has not yet replied.
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Review titled Fantastic!
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2024
5* from start to finish. Excellent service, I felt very at ease and in good hands, thank you so much
Visited November 2024
Spamedica North Tyneside has not yet replied.
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